Slync appoints former DHL and Deloitte execs to boost supply chain team
The automation and supply chain platform Slync has added to its supply chain team with the appointments of Samuel Israel, the former regional CEO of DHL Global Forwarding, and Nikos Papageorgiou, a supply chain digitisation and transformation expert from Deloitte.
Israel is to take the position of global logistics leader, while Papageorgiou has been named Vice President of Customer Success.
In a statement, the company said the additions of Israel and Papageorgiou “continue a period of rapid growth and talent acquisition”.
“We’re committed to adding top talent and incredible people to the Slync team. Our people and creating a world class team are top priorities for us – and a critical factor in our customers’ continued success with Slync,” said Chris Kirchner, CEO and co-founder of Slync.
“Both Samuel and Nikos have a storied history of leading successful supply chain digitisation and transformation initiatives for Fortune 100 clientele. They will both add immense value for our customers.”
As a regional CEO, Israel led DHL Global Forwarding for more than 10 years, where he built a multibillion-dollar logistics organisation in Latin America. He brings more than 35 years of global logistics, freight forwarding and international trade experience to his role as President of Slync International.
Most recently at Deloitte, Papageorgiou spearheaded numerous digital transformations of Fortune 100 global supply chains and was at the forefront of the firm’s blockchain practice.
“Leading organizations across the globe partner with Slync for our team’s deep experience solving critical and complex supply chain logistics problems. Our success stems from solving problems and adding value first – not forcing technology into a market,” said Kirchner.
“This is only possible with a team that truly immerses ourselves in our customers’ challenges to deliver ground breaking and lasting solutions for their business with the Slync platform.”
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.