May 17, 2020

Six months on from the Tianjin explosion: what are the three steps to supply chain resiliency?

FM Global
loss prevention
Tianjin
Supply Chain Resiliency
Nye Longman
4 min
Six months on from the Tianjin explosion: what are the three steps to supply chain resiliency?
The long-term consequences of such man-made disasters like the Tianjin explosion are still hard to quantify. However, the Chinese media reported that lo...

The long-term consequences of such man-made disasters like the Tianjin explosion are still hard to quantify. However, the Chinese media reported that long-term economic impact of the Tianjin crisis could be as high as $8 billion.

Events such as the explosion that took place at the port of Tianjin on August 12, 2015 reinforce the need for supply chain resiliency. Immediately following the explosion, inbound ships headed to Tianjin were deterred or rerouted, and more than 30 sites with a 10 mile radius of the explosion faced supply chain disruption. Longer term disruption is likely to be significantly more.

Unforeseen, unnatural events like the Tianjin explosion can have devastating consequences. However, if organisations follow the three steps below when it comes to supply chain management, it’s likely that they’ll be able to build resilience in their system, and recover far quicker from a disruption.

1.    Identifying suppliers

Identifying critical suppliers is the first step towards understanding your exposure to supply chain risk. Your company may have only a few suppliers or - like some companies - perhaps hundreds or even thousands. Your organisation may also be the supplier in another company’s supply chain. How will a disruption along that chain impact the profitability of your business? Each supplier has a unique connection to your operations and to each other. No two may be alike. You may have a good understanding of the suppliers in tier one and be aware of your vulnerabilities to disruption. But what do you know about the next tier and beyond? There may be a weak link that could spell disaster for your bottom line.

2.    Identify the risks shared by your company and your suppliers

Risk factors affecting your suppliers may ultimately affect you. Once you’ve identified your key suppliers, the next step is to conduct an accurate risk assessment. The following risks apply to virtually any company.

Natural catastrophes. These risks typically include tsunamis, hurricanes and earthquakes. Suppliers based in emerging markets can be prone to natural disasters from major fault lines/flood zones/windstorm and can be significantly more exposed to extreme weather.

Social/Political/Economical factors. There has been no shortage of these issues recently, as witnessed by terrorist attacks, as well as political and economic uncertainty in a number of regions.

Market influence. Is your supplier resilient under adverse conditions? If not, disturbances to the supply of product within your supply chain could have a devastating impact on your bottom line. And what do your suppliers know about the market resilience of their suppliers? Their exposure could be your exposure.  You can outsource manufacturing, however, you don’t outsource the risk.

Business practices. The supplier’s financial and management stability, as well as its internal processes and corporate governance practices, should be understood for the risk they represent. For instance, disruptions to internal operations of a supplier can easily ripple through to your organisation if not mitigated properly.

Physical plant. Loss prevention measures are as critical to your supplier’s facilities as they are to your own. The difference is you don’t manage your supplier’s facilities.

3.    Loss prevention

Once you know who your suppliers are, how do you mitigate the risk they bring? This requires a deeper understanding of the suppliers’ business operations and its ability to recover from a major disruption. It is possible a supplier will be highly resilient to a disruption, owing to a solid business continuity plan and present a smaller risk than initially thought.

There are several ways to mitigate supply chain risk, through risk improvement efforts, switching to suppliers with less exposure, or by spreading the financial impact across multiple suppliers. Cultivating alternative sourcing arrangements is typically the best way. Do you have a backup for your back up?

Increasing your inventory levels (of raw materials or finished goods); bringing more production in house; increased equity investment in the supplier, to better control supply and reduce potential threats; creating business continuity planning requirements for all suppliers; planning for substitute products and service or redesigning products to allow for greater supplier flexibility are all viable options for the risk manager looking to create a strong risk management plan.

Written by Philip Johnson, Vice President – Operations Manager, London Operations at FM Global

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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