May 17, 2020

Simon McWilliams will head up new supply chain consultancy for JLL

DHL supply chain
Harry Menear
2 min
Commercial property group JLL announces launch of new supply chain practice
JLL, a global property firm that specialises in investment, advisory and acquisition processes regarding commercial real estate, announced this weekend...

JLL, a global property firm that specialises in investment, advisory and acquisition processes regarding commercial real estate, announced this weekend the launch of its new consultancy division that focuses on catering to its clients’ supply chain needs.

In a press release, the company said “it is looking to help clients unlock the value of their physical infrastructure, and incorporate these factors into their real estate strategy, adding that supply chain resilience is an increasingly important factor when influencing commercial property decisions.”

The group will focus its efforts on creating insights into optimising warehouse locations and the the organisational processes within them. Lead director of industrial & logistics at JLL told press that the new team’s first area of focus would be “a growth plan which continues at pace, advising a wide range of clients seeking access to industrial opportunities across the UK”.

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He continued, saying that “as the industry experiences significant growth, we see an important opportunity to incorporate supply chain insight into more informed and strategic services, allowing our clients to strengthen their real estate decisions”.

10-year veteran of DHL Supply Chain, Ceva Logistics, and TNT, Simon McWilliams has been tapped to lead the team, which will commence its operations in January 2019.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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