May 17, 2020

SAP Ariba launches co-located data centres in Middle East

SAP Ariba
Middle East
SAP
Data Centres
James Henderson
2 min
SAP Ariba launches co-located data centres in Middle East
SAP Ariba has announced that it has launched datacenters co-located with SAP in United Arab Emirates and Saudi Arabia.

It said the move would give com...

SAP Ariba has announced that it has launched datacenters co-located with SAP in United Arab Emirates and Saudi Arabia.

It said the move would give companies secure, local access to market-leading solutions they can use to digitise procurement and transform their operations.

Read our exclusive report on SAP Ariba's procurement operations here

“Technology is fundamentally altering the way that businesses operate,” said Mohammed AlKhotani, General Manager, head of SAP Ariba Middle East and North Africa.

“Companies across the Middle East and North Africa are at the forefront of this digital transformation, and SAP Ariba is committed to delivering innovative solutions that enable them to push the limits of what is possible and move their businesses forward.”

SEE ALSO:

SAP is among the first multi-national technology companies to open a cloud data centre in the UAE as part of its five-year $200mn investment plan for the UAE and in Saudi Arabia, empowering Saudi Vision 2030 and beyond.

More than 3.4mn companies – including more than 104,000 in the Middle East and North Africa - use SAP Ariba’s solutions to connect and collaborate around more than $2.1 trillion in commerce on an annual basis. Companies like:

  • Easa Saleh Al Gurg Group (ESAG), one of the top four companies in the Arab world according to Forbes Middle East, which replaced several point applications with SAP Ariba’s single, integrated platform which it is using alongside its SAP ERP system to drive a more transparent and collaborative sourcing process.
  • Gulf News, the top ranked newspaper in UAE, that is leveraging SAP Ariba’s cloud-based sourcing solutions and business network to discover, connect and more efficiently transact with its global suppliers and improve its bottom line.
  • Emdadat, which has built a digital marketplace through which medical providers and suppliers can connect and collaborate across the entire procurement process to increase their efficiency and improve the quality of healthcare across the Kingdom of Saudi Arabia using SAP Ariba as the foundation.

Share article

Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

Share article