Royal Mail delivers quality of service targets

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Royal Mail’s Quality of Service report for the first quarter of the financial year 2015-2016 reveals it met its regulatory First Class mail target with 93 percent of this mail delivered the next working day.

It also exceeded its Second Class mail target of 98.5 percent, delivering 99 percent of this mail within three working days.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country.

In 2014-15, Royal Mail met its targets for both First and Second Class mail, achieving 93 percent and 98.9 percent respectively. The UK has one of the highest Quality of Service specifications of any major European country. This is out of Germany, France, Spain and Italy.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe. We remain the only UK delivery company to publish our Quality of Service and we are proud to do so.

“We are more focused than ever on continuously improving and maintaining high standards of service for our customers.”

Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company. The latest independent report on performance for the first quarter of the year was published recently on Royal Mail’s website. To read the full report, please visit: http://www.royalmailgroup.com/customers/quality-service/quality-service-reports