Sep 16, 2020

PwC set to decarbonise supply chain and achieve net zero

Supply Chain
Net Zero
Sean Galea-Pace
2 min
PwC set to decarbonise supply chain and achieve net zero
PwC is making a commitment to decarbonise its operations and supply chain while trying to achieve net zero greenhouse gas emissions by 2030...

The research and consulting giants has made the pledge to support its clients to reduce their emissions as well as decreasing those from the PwC network’s operations and suppliers.

PwC has committed to decarbonising its operations, including its travel footprint, and neutralising its remaining climate impact by investing in carbon removal projects while engaging with its suppliers to tackle their climate impact.

The PwC network will collaborate with its clients to support their efforts to make a net zero future a reality for all. To support these efforts, the network will continue to contribute to public policy developments in support of net zero at national, regional and global levels.

Bob Moritz, Global Chairman of the PwC network, commented: “Businesses and economies must evolve quickly to address the significant challenges facing our societies and our planet. Whether you look at this through the lens of human need or from a capital allocation perspective, it is in the interests of everyone that we see systemic change that averts climate catastrophe and unlocks the potential of green growth.”

“A net zero world is within reach. Getting there will take innovation, hard work, collaboration and bold thinking but the benefits will be immense. The business community has a responsibility to act and we are determined to play our part, not just in our own operations and supply chain, but also in the way we advise and support our clients to create a sustainable world for future generations.”

PwC’s network net zero target includes a science-based target aligned with a 1.5°C trajectory. The organisation has already outlined its intention to reduce its overall greenhouse gas emissions by 50% by 2030. This includes a switch to 100% renewable electricity in all territories, as well as energy improvements in its offices and halving the emissions associated with business travel and accommodation within 10 years. 

Emissions associated with flights alone represent approximately 85% of the network’s total carbon footprint. The COVID-19 pandemic has significantly scaled the transition to remote working and demonstrated the feasibility of new client service models as part of a longer-term transformation of PwC’s services.

The announcement follows Facebook’s confirmation that its global operations will achieve net zero carbon emissions and be 100% supported by renewable energy during 2020.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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