May 17, 2020

McDonald's to eliminate plastic straws from its UK and Irish supply chains

McDonald's
Supply Chain
plastic
Sustainability
James Henderson
2 min
McDonald's to eliminate plastic straws from its UK and Irish supply chains
McDonald's has pledged to eliminateplastic straws from its UK and Ireland supply chains from 2019, transitioning to paper alternatives.

The fast food g...

McDonald's has pledged to eliminate plastic straws from its UK and Ireland supply chains from 2019, transitioning to paper alternatives. 

The fast food giant announced a phased rollout of paper straws in all 1,361 restaurants in the UK and Ireland with completion set for 2019 as well as plans to test alternatives to plastic straws in multiple markets throughout the globe later this year.

McDonald’s UK and Ireland will begin transitioning to paper straws in all of its restaurants starting in September.

The move supports McDonald’s goal to source 100% of guest packaging from renewable, recycled, or certified sources by 2025 and to have guest packaging recycling in all restaurants globally.

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“McDonald’s is committed to using our scale for good and working to find sustainable solutions for plastic straws globally,” said Francesca DeBiase Executive Vice President, Global Supply Chain and Sustainability.

“In addition to the exciting news from the UK today, we are testing straw alternatives in other countries to provide the best experience for our customers. We hope this work will support industry wide change and bring sustainable solutions to scale.”

In addition to tests that began earlier this year in the UK, McDonald’s has also begun testing alternatives to plastic straws in Belgium. Later this year, McDonald’s will begin testing alternatives in select restaurants in the U.S., France, Sweden, Norway and Australia. 

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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