Largest software companies: Ivalua
Founded in 2000, Ivalua provides software solutions to supply chain and procurement leaders to digitally transform their business processes.
Ivalua helps over 300 leading companies within the automotive, financial services, food and beverages, healthcare, manufacturing, oil, gas and energy, retail, telecommunication and public sector. Companies that have used Ivalua include: Deutsche Telekom, NYC, AXA, Blackberrys, Piramal and many others.
“We chose the Ivalua platform because of its usability, its seamless integration across modules and our back-end systems and its configurability, which allows us to easily meet our unique and evolving requirements ensuring we achieved our objectives of broad adoption, transparency, compliance and efficiency.” - Wolfgang Groening, Digitalisation Projects, Procurement Sourcing and Vendor Management Project Director.
Ivalua’s core solutions include:
Complete source-to-pay: empowering procurement and supply chain leaders to fully digitise all processes, manage all spend categories and improve transparency and data quality.
Strategic sourcing: a connected and collaborative suite to bring more spend under management onto one platform, allow collaboration internally and externally for sustainable value and improve supplier performance as well as risk management.
Procure-to-pay: empowering users, suppliers and procurement to have efficient and effective processes by digitalising and optimising buying and paying processes, achieving higher compliance and improving visibility and access to data.
In addition to these solutions Ivalua has platforms for: supplier management, sourcing, contract management, procurement, invoicing, strategy and analytics.
Did you know? Ivalua was No. 8 in Supply Chain Digital’s October edition for Top 10 software companies.
For more information on all topics for Procurement, Supply Chain & Logistics - please take a look at the latest edition of Supply Chain Digital magazine.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.