May 17, 2020

Largest software companies: Epicor

Enterprise Resource Planning
Georgia Wilson
2 min
manufacturers working
Founded in 1972, Epicor Software Corporation is an industry-specific provider of business software.

Epicor operates in 150 countries around the world w...

Founded in 1972, Epicor Software Corporation is an industry-specific provider of business software.

Epicor operates in 150 countries around the world with 20,000 customers utilising its expertise and solutions to improve performance and profitability for manufacturing, distribution, retail and service organisations.

Epicor’s five ERP system platforms include:

  • Epicor MES – a real-time production and process monitoring system. The system is designed to provide easy and accurate data for smarter decision making.

  • Epicor ERP – a scalable ERP system designed for business growth. Epicor ERP is designed to help manufacturers harness data and automation for productivity and profitability.

  • iScala – a comprehensive end-to-end ERP system providing simple and flexible integration of processes and streamline activities for small to midmarket businesses.

  • Epicor BisTrack – a tailored construction supplier software that provides tools, data and processes for customer service, simplified management of orders, inventory management, dispatch, installed sales and contract billing as well as real-time data.

  • Epicor Tropos – an integrated recipe-based production for visibility, supply, sales operations, and forecasting. Giving businesses the ability to streamline and improve performance, trace materials and see real-time schedules.

Epicor’s not only provides its ERP system platforms but multiple business solutions too, such as: Business Intelligence, Reporting, and Analytics, Cloud Business Management, Data Management and Services, Manufacturing Execution System (MES), Mobile Solutions, Governance, Risk, and Compliance, Logistics and Supply Chain and more.


In the last five months, Epicor has acquired three software companies Majure Data, leading providers of warehouse management solutions, 1 EDI Source, providers of software solutions to automate and integrate B2B transactions and MechanicNet, developers of web-based CRM tools and solution designs for vehicle service businesses.


Headquarters: Austin, Texas

No. of customers: 20,000

Revenue: US$800mn

No. of employees: 3,700

CEO: Steve Murphy (2017 – Present)

Did you know? Epicor was No. 10 in Supply Chain Digital’s October edition for Top 10 software companies.


For more information on all topics for Procurement, Supply Chain & Logistics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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