Kurt Geiger chooses Manhattan Omni-Channel solutions to embrace the future
Iconic global fashion brand Kurt Geiger will transform its global retailing capabilities and support the company’s growth objectives into the future.
Manhattan Associates, Inc.’s Omni-Channel Solutions has been selected by the brand to improve its service offering across all channels and deliver a more fulfilling customer experience.
The Manhattan Omni-Channel platform, including its Enterprise Order Management and Warehouse Management solutions, will provide Kurt Geiger with powerful order orchestration and execution capabilities and give customers greater control of when, where and how they receive goods.
Henri Seroux, Senior Vice Prresident, EMEA at Manhattan Associates, commented: “Customer expectations for “anytime, anywhere” order fulfilment are rising sharply.
Forward-thinking retailers like Kurt Geiger choose Manhattan because of our continuous investment in innovation that keeps them ahead of their competition in this rapidly changing market. We look forward to working alongside the Kurt Geiger team on its omni-channel development programme.”
The technology will accelerate goods flows and cut delivery lead-times for customers at the same time as allowing Kurt Geiger to fulfil orders via the most optimal route to balance service and profitability goals.
Giuseppe Guillot, Logistics & Systems Infrastructure Director at Kurt Geiger, said: “Manhattan’s vision for future omni-channel commerce enablement and its expertise in fashion retailing made this an easy decision for us. As we advance our omni-channel expertise, our store staff and call centre agents will gain the powerful capability to view and service customer orders across all selling channels.
They will be able to quickly search using any piece of customer or order information, service customers across all touch points and fulfil orders with inventory from any channel—delivering an outstanding customer experience and earning brand loyalty. Manhattan’s solutions will become the driving force behind our omni-channel operation and will promote conversions across every point of commerce and enhance customer lifetime value.”
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5 Minutes With: Jim Bureau, CEO Jaggaer
What is data analytics, and why is it important for organisations to utilise?
Data analytics is the process of collecting, cleansing, transforming and analysing an organisation’s information to identify trends and extract meaningful insights to solve problems.
The main benefit for procurement teams that adopt analytics is that they’re equipped to make faster, more proactive and effective decisions. Spend analysis and other advanced statistical analyses eliminate the guesswork and reactivity common with spreadsheets and other manual approaches and drive greater efficiency and value.
As procurement continues to play a central role in organisational success, adopting analytics is critical for improving operations, meeting and achieving key performance indicators, reducing staff burnout, gaining valuable market intelligence and protecting the bottom line.
How can organisations use procurement analytics to benefit their operations?
Teams can leverage data analytics to tangibly improve performance across all procurement activities - identifying new savings opportunities, getting a consolidated view of spend, understanding the right time for contract re-negotiations, and which suppliers to tap when prioritising and segmenting suppliers, assessing and addressing supply chain risk and more.
Procurement can ultimately create a more comprehensive sourcing process that invites more suppliers to the table and gets even more granular about cost drivers and other criteria.
"The main benefit for procurement teams that adopt analytics is that they’re equipped to make faster, more proactive and effective decisions"
Procurement analytics can provide critical insight for spend management, category management, supplier contracts and negotiations, strategic sourcing, spend forecasting and more. Unilever, for example, used actionable insight from spend analysis to optimise spending, sourcing, and contract negotiations for an especially unpredictable industry such as transport and logistics.
Whether a team needs to figure out ways to retain cash, further diversify its supply base, or deliver value on sustainability, innovation or diversity initiatives, analytics can help procurement deliver on organisational needs.
How is data analytics used in supply chain and procurement?
Data analytics encompasses descriptive, diagnostic, predictive and prescriptive data.
Descriptive shows what’s happened in the past, while diagnostic analytics surface answers to ‘why’ those previous events happened.
This clear view into procurement operations and trends lays the groundwork for predictive analytics, which forecasts future events, and prescriptive analytics, which recommends the best actions for teams to take based on those predictions.
Teams can leverage all four types of analytics to gain visibility across the supply chain and identify optimisation and value generating opportunities.
Take on-time delivery (OTD) as an example. Predictive analytics are identifying the probability of whether an order will be delivered on time even before its placed, based on previous events. Combined with recommendation engines that suggest improvement actions, the analytics enable teams to proactively mitigate risk of late deliveries, such as through spreading an order over a second or third source of supply.
Advanced analytics is a research and development focus for JAGGAER, and we expect procurement’s ability to leverage AI to become even stronger and more impactful.