JDA announces strong results, driven by end-to-end supply chain transformations
JDA Software has delivered a historically strong set of financial results, which it says has been driven by end-to-end supply chain transformations.
Strong financial momentum has been driven by customer demand for its software and software-as-a-service (SaaS) solutions in the first quarter of 2018.
In a statement, JDA said the results underscore its focus on delivering a cognitive, connected, end-to-end supply chain platform, capable of powering autonomous decision-making and delivering enhanced value to our customers.
“In today’s digital transformations, the ability to synchronise data across the enterprise is critical for success. JDA’s portfolio of end-to-end supply chain across planning, warehouse & transportation, and retail operations is driving real-time insights for our customers,” said Girish Rishi, chief executive officer, JDA.
“We’ll unveil much of our innovations next week at our annual customer conference, JDA FOCUS 2018, where we look forward to welcoming more than 2,000 JDA customers and partners from around the globe.”
Q1 2018 Product (software and SaaS) bookings and revenue grew significantly, 26% year-over-year (YoY) and 36% respectively.
Q1 SaaS bookings grew 107% year-over-year (YoY). Total revenue grew by 13% in Q1 2018 compared to the same period last year. Q1 2018 Professional Services revenue also demonstrated strong growth of 20% YoY. In addition, JDA’s cash position is the strongest in more than five years.
JDA closed 5 product deals over $1mn in Q1 2018, representing a 150% YoY increase in large deal wins. JDA added 25 net-new customers in Q1 2018.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.