Oct 23, 2020

Ivalua named Leader in Gartner’s 2020 Magic Quadrant

Ivalua
Procurement
P2P
Supply Chain
Sean Galea-Pace
1 min
Ivalua named Leader in Gartner’s 2020 Magic Quadrant
Ivalua has confirmed it has been recognised as a “Leader” in the 2020 Gartner “Magic Quadrant for Procure-to-Pay Suites...

The Gartner report showed that full-suite procure-to-pay solutions from 14 different software vendors across a broad set of criteria placed Ivalua in the Leaders quadrant based on its ability to execute and completeness of vision.

P2P suites optimise the purchasing process, supporting improved financial controls, process compliance, cost savings and risk mitigation. They also improve employee productivity, particularly when employees work remotely. They deliver four basic capabilities, e-purchasing functionality, access to catalogue content e-invoicing and accounts payable invoice automation.

Ivalua notes that this continues the growing recognition for its P2P solution, which was recently positioned as a Leader by Forrester Research in The Forrester Wave: eProcurement Platforms, Q4 2019 and was recognised as the best P2P Specialist Provider by an independent panel of industry veterans at the 2019 World Procurement Awards. While, Ivalua was also positioned as a Leader in the subsequent Gartner Magic Quadrant for Procure-to-Pay Suites.

“Ivalua is proud to once again be recognized by Gartner as a Leader in Procure-to-Pay," said David Khuat-Duy, Corporate CEO of Ivalua. "Our focus on ensuring a great experience for both users and suppliers is key to our customers' success. We believe this latest recognition is further evidence that, with Ivalua, companies don't have to compromise between best-of-breed capabilities and a complete suite.”

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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