May 17, 2020

The InternetRetailling Expo promises Google, Facebook and Lululemon

Dale Benton
6 min
The InternetRetailling Expo promises Google, Facebook and Lululemon
Theres only 5 weeks to go until theInternetRetailing Expo(IRX), co-located witheDelivery Expo(EDX), Europes only dedicated multichannel retail and deliv...

There’s only 5 weeks to go until the InternetRetailing Expo (IRX), co-located with eDelivery Expo (EDX), Europe’s only dedicated multichannel retail and delivery events, new features, activities and top-level speakers from brands like Lululemon, Google and Facebook, have been confirmed for this year’s show.

Attendees can look forward to hearing from Alan Wizemann, business guru and VP for Digital Product and Guest Experience at Lululemon, who will lead the Opening Plenary.

With 19 years of experience working on product strategy and business transformation with top retailers such as Target, Amazon, Nike, Levi’s, Sony, Saatchi & Saatchi and multi-million dollar start-ups, Wizemann will be addressing how digital can drive global growth and customer satisfaction. He will focus on sharing knowledge, strategy and advice on how organizations can use digital transformation to work smarter and faster, generating significant gains in revenue while retaining millions of dollars in the process.

Lululemon will be sharing the stage on the 5th and 6th of April at the National Exhibition Centre (NEC) in Birmingham with other digital and ecommerce trailblazers that are changing the way we conceive digital commerce and fulfilment.

Next up, Neil Ellul, Customer Journey Manager at Next, will be discussing how digital disruption is redefining customer expectations and retail trends and what retailers should and shouldn’t do to reimagine customer experience accordingly and to better respond to customers’ demands.

Looking into the impact of new digital trends, Dion Magee, Head of UK Fashion at Facebook, will concentrate on the role of video in the mobile world and the possibilities this can bring for fashion retailers.

Then there will be David Lloyd, Business Development Director of Alibaba Group, looking at how UK brands can use marketplaces to successfully penetrate highly competitive regions like China.

Focusing on the fulfilment side of internet retailing, “a growing number of retailers are turning to their supply chain for competitive differentiation”, says Distribution Director at HarrodsSimon Finch. In his keynote, Simon will be addressing how customer-facing supply chain is benefiting consumers and retailers alike, and how logistical challenges can be converted into commercial opportunities.

Workshops

Other leading companies and retailers in the industry will also be feeding into IRX and EDX’s educational programme with 20 workshops for hands-on, practical, training and exclusive one-on-one 30 minute clinics, where attendees will be able to address their own personal ecommerce doubts and questions.

The workshops will cover an array of topics including: building best-in-class supply chain by ProfulfilmentChannelAdvisor and DHL; capitalising on customer reviews and user-generated content (UGC) by Yotpo; the value of Hyper-Personalisation by Bronto and the role of personalised product recommendations to avoid conversion leaks by bunting.

Challenges

Attendees will also be able to explore and discuss the challenges their ecommerce strategy encounters on the clinics. From successfully building multi-channel business models and customer experiences to courier strategy to international expansion and business growth and more, Parcel WarehouseExact AbacusGlobal-e and Experian are some of the expert brands that will be leading the one-on-one consultations.

 Innovation

The Innovation Hub will also have a key presence in this year’s show, bringing together the most innovative entrepreneurs and emerging technologies.

 There, TrueStart, Europe’s only independent retail and consumer accelerator and investment fund, together with 8 start-ups such as MilkmanPixonEyeHullabalookPhotospire and Streetdots will be presenting the new technological solutions and platforms that are disrupting the retailing space. Checkout-conversion improvement, home-delivery, data analytics, search optimisation, bottom-line improvement, supply chain management, anti-counterfeit measures, innovation in the last-mile and data-driven videos are some of the key elements these technologies address.

 But, it’s not all about the work, IRX and EDX are focused on attendees having an immersive and fun experience throughout the two-day event. Complementary to the abundant opportunities for attendees to interact with exclusive demos of cutting-edge technology and participative learning opportunities, the Expos will also mix business and pleasure outside the exhibition floor.

 New to this year’s show, IRX and EDX will host an official party on the night of the 5th April at The Vox. This unique evening will bring together the who’s who of multichannel retail and the most distinguished industry professionals at this year’s show. Together they will celebrate the continued success of the most dynamic online retail sector and toast to the bright future ahead of the industry. Retailers interested in attending the party can apply for tickets here.

 To learn more about the InternetRetailing and eDelivery Expo and to register for free, visit www.internetretailingexpo.com and www.edeliveryexpo.com

There’s only 5 weeks to go until the InternetRetailing Expo (IRX), co-located with eDelivery Expo (EDX), Europe’s only dedicated multichannel retail and delivery events, new features, activities and top-level speakers from brands like Lululemon, Google and Facebook, have been confirmed for this year’s show.

Attendees can look forward to hearing from  Alan Wizemann, business guru and VP for Digital Product and Guest Experience at Lululemon, who will lead the Opening Plenary.

With 19 years of experience working on product strategy and business transformation with top retailers such as Target, Amazon, Nike, Levi’s, Sony, Saatchi & Saatchi and multi-million dollar start-ups, Wizemann will be addressing how digital can drive global growth and customer satisfaction. He will focus on sharing knowledge, strategy and advice on how organizations can use digital transformation to work smarter and faster, generating significant gains in revenue while retaining millions of dollars in the process.

Lululemon will be sharing the stage on the 5th and 6th of April at the National Exhibition Centre (NEC) in Birmingham with other digital and ecommerce trailblazers that are changing the way we conceive digital commerce and fulfilment.

Next up, Neil Ellul, Customer Journey Manager at Next, will be discussing how digital disruption is redefining customer expectations and retail trends and what retailers should and shouldn’t do to reimagine customer experience accordingly and to better respond to customers’ demands.

Looking into the impact of new digital trends, Dion Magee, Head of UK Fashion at Facebook, will concentrate on the role of video in the mobile world and the possibilities this can bring for fashion retailers.

Then there will be David Lloyd, Business Development Director of Alibaba Group, looking at how UK brands can use marketplaces to successfully penetrate highly competitive regions like China.

Focusing on the fulfilment side of internet retailing, “a growing number of retailers are turning to their supply chain for competitive differentiation”, says Distribution Director at HarrodsSimon Finch. In his keynote, Simon will be addressing how customer-facing supply chain is benefiting consumers and retailers alike, and how logistical challenges can be converted into commercial opportunities.

Workshops

Other leading companies and retailers in the industry will also be feeding into IRX and EDX’s educational programme with 20 workshops for hands-on, practical, training and exclusive one-on-one 30 minute clinics, where attendees will be able to address their own personal ecommerce doubts and questions.

The workshops will cover an array of topics including: building best-in-class supply chain by ProfulfilmentChannelAdvisor and DHL; capitalising on customer reviews and user-generated content (UGC) by Yotpo; the value of Hyper-Personalisation by Bronto and the role of personalised product recommendations to avoid conversion leaks by bunting.

Challenges

Attendees will also be able to explore and discuss the challenges their ecommerce strategy encounters on the clinics. From successfully building multi-channel business models and customer experiences to courier strategy to international expansion and business growth and more, Parcel WarehouseExact AbacusGlobal-e and Experian are some of the expert brands that will be leading the one-on-one consultations.

 Innovation

The Innovation Hub will also have a key presence in this year’s show, bringing together the most innovative entrepreneurs and emerging technologies.

 There, TrueStart, Europe’s only independent retail and consumer accelerator and investment fund, together with 8 start-ups such as MilkmanPixonEyeHullabalookPhotospire and Streetdots will be presenting the new technological solutions and platforms that are disrupting the retailing space. Checkout-conversion improvement, home-delivery, data analytics, search optimisation, bottom-line improvement, supply chain management, anti-counterfeit measures, innovation in the last-mile and data-driven videos are some of the key elements these technologies address.

 But, it’s not all about the work, IRX and EDX are focused on attendees having an immersive and fun experience throughout the two-day event. Complementary to the abundant opportunities for attendees to interact with exclusive demos of cutting-edge technology and participative learning opportunities, the Expos will also mix business and pleasure outside the exhibition floor.

 New to this year’s show, IRX and EDX will host an official party on the night of the 5th April at The Vox. This unique evening will bring together the who’s who of multichannel retail and the most distinguished industry professionals at this year’s show. Together they will celebrate the continued success of the most dynamic online retail sector and toast to the bright future ahead of the industry. Retailers interested in attending the party can apply for tickets here.

 To learn more about the InternetRetailing and eDelivery Expo and to register for free, visit www.internetretailingexpo.com and www.edeliveryexpo.com

 

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Jun 11, 2021

NTT DATA Services, Remodelling Supply Chains for Resilience

NTTDATA
supplychain
Supplychainriskmanagement
Procurement
6 min
Joey Dean, Managing Director of healthcare consulting at NTT DATA Services, shares remodelling strategies for more resilient supply chains

Joey Dean, the man with the coolest name ever and Managing Director in the healthcare consulting practice for NTT DATA and is focused on delivering workplace transformation and enabling the future workforce for healthcare providers. Dean also leads client innovation programs to enhance service delivery and business outcomes for clients.

The pandemic has shifted priorities and created opportunities to do things differently, and companies are now looking to build more resilient supply chains, none needed more urgently than those within the healthcare system. Dean shares with us how he feels they can get there.

A Multi-Vendor Sourcing Approach

“Healthcare systems cannot afford delays in the supply chain when there are lives at stake. Healthcare procurement teams are looking at multi-vendor sourcing strategies, stockpiling more inventory, and ways to use data and AI to have a predictive view into the future and drive greater efficiency.

“The priority should be to shore up procurement channels and re-evaluate inventory management norms, i.e. stockpiling for assurance. Health systems should take the opportunity to renegotiate with their current vendors and broaden the supplier channel. Through those efforts, work with suppliers that have greater geographic diversity and transparency around manufacturing data, process, and continuity plans,” says Dean.

But here ensues the never-ending battle of domestic vs global supply chains. As I see it, domestic sourcing limits the high-risk exposure related to offshore sourcing— Canada’s issue with importing the vaccine is a good example of that. So, of course, I had to ask, for lifesaving products, is building domestic capabilities an option that is being considered?

“Domestic supply chains are sparse or have a high dependence on overseas centres for parts and raw materials. There are measures being discussed from a legislative perspective to drive more domestic sourcing, and there will need to be a concerted effort by Western countries through a mix of investments and financial incentives,” Dean explains.

Wielding Big Tech for Better Outcomes

So, that’s a long way off. In the meantime, leveraging technology is another way to mitigate the risks that lie within global supply chains while decreasing costs and improving quality. Dean expands on the potential of blockchain and AI in the industry

“Blockchain is particularly interesting in creating more transparency and visibility across all supply chain activities. Organisations can create a decentralised record of all transactions to track assets from production to delivery or use by end-user. This increased supply chain transparency provides more visibility to both buyers and suppliers to resolve disputes and build more trusting relationships. Another benefit is that the validation of data is more efficient to prioritise time on the delivery of goods and services to reduce cost and improve quality. 

“Artificial Intelligence and Machine Learning (AI/ML) is another area where there’s incredible value in processing massive amounts of data to aggregate and normalise the data to produce proactive recommendations on actions to improve the speed and cost-efficiency of the supply chain.”

Evolving Procurement Models 

From asking more of suppliers to beefing up stocks, Dean believes procurement models should be remodelled to favour resilience, mitigate risk and ensure the needs of the customer are kept in view. 

“The bottom line is that healthcare systems are expecting more from their suppliers. While transactional approaches focused solely on price and transactions have been the norm, collaborative relationships, where the buyer and supplier establish mutual objectives and outcomes, drives a trusting and transparent relationship. Healthcare systems are also looking to multi-vendor strategies to mitigate risk, so it is imperative for suppliers to stand out and embrace evolving procurement models.

“Healthcare systems are looking at partners that can establish domestic centres for supplies to mitigate the risks of having ‘all of their eggs’ in overseas locations. Suppliers should look to perform a strategic evaluation review that includes a distribution network analysis and distribution footprint review to understand cost, service, flexibility, and risks. Included in that strategy should be a “voice of the customer” assessment to understand current pain points and needs of customers.”

“Healthcare supply chain leaders are re-evaluating the Just In Time (JIT) model with supplies delivered on a regular basis. The approach does not require an investment in infrastructure but leaves organisations open to risk of disruption. Having domestic centres and warehousing from suppliers gives healthcare systems the ability to have inventory on hand without having to invest in their own infrastructure. Also, in the spirit of transparency, having predictive views into inventory levels can help enable better decision making from both sides.”

But, again, I had to ask, what about the risks and associated costs that come with higher inventory levels, such as expired product if there isn’t fast enough turnover, tying up cash flow, warehousing and inventory management costs?

“In the current supply chain environment, it is advisable for buyers to carry an in-house inventory on a just-in-time basis, while suppliers take a just-in-case approach, preserving capacity for surges, retaining safety stock, and building rapid replenishment channels for restock. But the risk of expired product is very real. This could be curbed with better data intelligence and improved technology that could forecast surges and predictively automate future supply needs. In this way, ordering would be more data-driven and rationalised to align with anticipated surges. Further adoption of data and intelligence and will be crucial for modernised buying in the new normal.

The Challenges

These are tough tasks, so I asked Dean to speak to some of the challenges. Luckily, he’s a patient guy with a lot to say.

On managing stakeholders and ensuring alignment on priorities and objectives, Dean says, “In order for managing stakeholders to stay aligned on priorities, they’ll need more transparency and collaborative win-win business relationships in which both healthcare systems and medical device manufacturers are equally committed to each other’s success. On the healthcare side, they need to understand where parts and products are manufactured to perform more predictive data and analytics for forecasting and planning efforts. And the manufacturers should offer more data transparency which will result in better planning and forecasting to navigate the ebbs and flows and enable better decision-making by healthcare systems.

Due to the sensitive nature of the information being requested, the effort to increase visibility is typically met with a lot of reluctance and push back. Dean essentially puts the onus back on suppliers to get with the times. “Traditionally, the relationships between buyers and suppliers are transactional, based only on the transaction between the two parties: what is the supplier providing, at what cost, and for what length of time. The relationship begins and ends there. The tide is shifting, and buyers expect more from their suppliers, especially given what the pandemic exposed around the fragility of the supply chain. The suppliers that get ahead of this will not only reap the benefits of improved relationships, but they will be able to take action on insights derived from greater visibility to manage risks more effectively.”

He offers a final tip. “A first step in enabling a supply chain data exchange is to make sure partners and buyers are aware of the conditions throughout the supply chain based on real-time data to enable predictive views into delays and disruptions. With well understand data sets, both parties can respond more effectively and work together when disruptions occur.”

As for where supply chain is heading, Dean says, “Moving forward, we’ll continue to see a shift toward Robotic Process Automation (RPA), Artificial Intelligence (AI), and advanced analytics to optimise the supply chain. The pandemic, as it has done in many other industries, will accelerate the move to digital, with the benefits of improving efficiency, visibility, and error rate. AI can consume enormous amounts of data to drive real-time pattern detection and mitigate risk from global disruptive events.”

 

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