May 17, 2020

Institute's conference to address supply chain threats

chartered institute of purchasing and supply
CIPS
ratners
Freddie Pierce
3 min
The conference will focus on how to win more business
Follow @JosephWilkesWDM Turning threats to your supply chain into opportunities will be one of the key themes at this years Chartered Institute of Proc...

Turning threats to your supply chain into opportunities will be one of the key themes at this year’s Chartered Institute of Procurement and Supply’s (CIPS) Annual Conference.

To be held at Kings Place in London, on October 10, the CIPS Conference and Exhibition will feature numerous speakers including economists, industry experts, top industry members and leaders and more.

This event is billed as a chance to learn the skills and techniques to turn supply chain threats into opportunities, understand the latest professional trends and prepare to meet the challenges of the future. 

The organizers say that reasons to attend include the chance to hear high profile speakers debate the topics important to you, the chance to network  with more than 250 procurement professionals and share a wealth of experience and ideas, discuss your business needs with CIPS’s policy experts, meet suppliers and discuss your issues and let them help you find solutions.

Visitors will also be able to tailor the conference to their needs by choosing from a selection of streamed parallel sessions on the hot topics for 2013.

Speakers will include John Glen, Senior Lecturer at Cranfield University and CIPS Economist, Gabhain Neary, EMEA and LATAM Supplier Sourcing Leader for Google, Neil Bradford, Interim Head of Procurement at Sainsbury's and Klaids Lafon de Ribeyrolles, Executive Vice-President, Group Sourcing and Supply Management for car maker Rolls-Royce, among others.

There will be workshops n such issues as how to attract talent, manage fraud risks and technological advancements, among others.

The organisers’ motivation for the themes of the conference is that the measure of a successful supply chain has changed. They say it is no longer just about strategic sourcing, strong contract and stakeholder management and that the coupling of recent crises with a volatile economy underlines more than ever that procurement professionals also need to be experts in risk, reputation management, corporate social responsibility, legislation and more.

Not only are they expected to obtain best value for their organisation, they must pre-empt problems and ensure they are contributing to its competitive edge.

The closing speaker will be former Chief Executive of jewellery company the Ratners Group, now the Signet Group, Gerald Ratner, who is infamous for joking that the products made by the company were “total crap” and were cheaper than a Marks and Spencer prawn sandwich but “probably wouldn’t last as long.”

A statement from the organisers said: “Gerald Ratner is perfectly placed to address the day’s themes of risk and resilience.

“Infamous for disparaging comments on his firm’s products, which led to a share price collapse and his own departure, Gerald Ratner has overcome adversity to build a thriving online jewellery  business and a great reputation as a straight-talking speaker.”

For non-members the event will cost £445 to attend, for members £335 and students go for £150.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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