Infor to enable supply chain transformation at Vida Shoes International
Cloud application provider Infor has won a contract to provide Vida Shoes International with a suite of products to enable a supply chain transformation for the footwear company.
Vida has selected a suite of Infor applications specialised for the retail industry to help simplify its supply chain network, achieve process improvement, and provide the organization with real-time data in a fully integrated business solution.
Specifically, Vida will deploy Infor CloudSuite Fashion, which offers access to industry specific analytics providing critical metrics and key performance indicators to end-users through a unique user interface that utilises Infor ION, a purpose-built middleware, and Infor Ming.le, a social collaboration engine.
Infor said that these enhancements support global value chains by allowing users to view real-time data at any time and from any location.
In addition, Infor Fashion PLM will deliver tools to bring products to market faster and finish in a few days what would otherwise take weeks or months, linking every step in the product development process, which will help reduce errors, costs, and time to market.
Better collaboration tools will help Vida automate communications to save time, communicate more effectively across the supply chain, and connect more closely to partners, while supplier self-service functionality will provide the teams with up-to-date real-time information.
“We decided to partner with Infor because of its ability to provide footwear specific business software and applications that will help our company respond quickly to changing market demands and streamline communication across divisions,” said Arthur Levine, CFO, Vida.
“We have grown rapidly over the past five years, both organically and through new licenses and brand acquisitions. We needed to be sure that we were partnering with a company that could provide us with software and solutions to support similar future growth.
“We needed a technology platform that would unify our operations and give us a single, trusted source of data from the supply chain through to the end user.”
Vida will also implement a suite of GT Nexus-powered supply chain solutions including Purchase Order Collaboration and Procure to Pay.
These applications will deliver rapid payment approval and notice of discrepancies, with a clear picture of cash flows and expected payment dates to suppliers. Vida will have a single view of order data between their suppliers, and confirm or negotiate order terms across multiple orders and items simultaneously.
Corey Tollefson, General Manager and Senior Vice President of Infor Retail, said: “We are excited to partner with Vida in the deployment of a next generation omni-channel supply chain solution.
“Infor's CloudSuite Fashion solution combined with the Infor GT Nexus Commerce Network provides Vida with a digital supply chain platform that will provide them the dependability, agility, and accuracy they need to be successful in the ultra-competitive fashion industry.
“This suite not only allows Vida to manage its business within the four walls of its organization, but also gives them the visibility and capability to manage the supply chain across one of the world's largest business networks, Infor's GT Nexus Commerce Network, which includes over 55,000 companies globally.”
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.