Infor to digitise CargoTrans' ocean freight management
Cloud applications specialist Infor has announced that CargoTrans International has selected the Infor GT Nexus Commerce Network to digitise its ocean freight management capabilities.
CaroTrans is a leading non-vessel operating common carrier (NVOCC) and ocean freight consolidator, headquartered in Clark, New Jersey, and has a network of offices in Asia, Europe, South America, Oceana, and the U.S.
The Infor GT Nexus Commerce Network, and CaroTran's suite of web-based commerce tools, enable the company to better execute bookings, ocean and inland rates, sailing schedules, and tracking.
The platform also helps the carrier's local teams of ocean transportation experts provide exceptional service in key trading markets throughout the world.
“The Infor GT Nexus Commerce Network is essential to our delivering faster, more efficient freight management solutions to our customers,” said Matt Spartz, Vice President of Operations at CaroTrans International.
“We are now fully integrated to GT Nexus, which gives our customers the option to engage with us through a single connection. This strengthens our digital transformation efforts.”
Infor says that its GT Nexus Commerce Network is the world's largest cloud-based business network platform for global trade and supply chain management, and that it is used by the world's biggest companies to monitor and manage more than $500bn in inventory each year.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.