May 17, 2020

IBM Sterling: AI solutions for supply chain visibility

Supply Chain
Technology
Artificial intelligence
Georgia Wilson
2 min
Supply Chain Digital takes a closer look at IBM Sterling’s AI solution for supply chain visibility and connectivity.

Striving to develop world changi...

Supply Chain Digital takes a closer look at IBM Sterling’s AI solution for supply chain visibility and connectivity.

Striving to develop world changing progress, “IBMers believe in progress—that the application of intelligence, reason and science can improve business, society and the human condition.”

IBM prides itself on its “dedication to every client’s success”, delivering “innovation that matters—for our company and for the world” and its ability to build “trust and personal responsibility in all relationships.”

IBM Sterling operations drive connectivity and visibility across the entire supply chain with artificial intelligence (AI) powered solutions. Its wide range of AI and cloud solutions have been delopyed in multiple industries around the world, including: aerospace and defence, automotive, electronics, manufacturing, metal, mining, oil and gas, retail, telecommunications, travel and transportation.

Core products provided by the company for the supply chain industry are split into three areas: supply chain visibility, order management and B2B collaboration.

SEE ALSO:

Supply chain visibility

Within its supply chain visibility solutions, IBM Sterling offers an extensive, supply chain business network, intelligent delivery transaction solutions and supply chain insights, providing organisations with predictive capabilities and real-time insights for better decision making and risk mitigation.

Order management

When it comes to order management, IBM Sterling offers four core solutions, order management - a seamless omnichannel for effective fulfilment operations - as well as a fulfilment optimiser, inventory visibility tracker and supply chain insights.

B2B collaboration

When it comes to B2B collaboration, IBM Sterling offers its clients 13 core solutions, some of which include the automation of B2B processes, a single point of contact to digitise the supply chain B2B business network, the ability to track mission critical information and the ability to secure and shield trusted networks with a secure proxy.  

To find out more about IBM Sterling’s supply chain solutions, click here!

For more information on procurement, supply chain and logistics topics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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