May 17, 2020

IBM: five trends set to shape the future supply chain

Supply Chain
Sean Galea-Pace
3 min
With the supply chain industry in the midst of significant technological change, IBM has outlined five trends that will shape the supply chain of the future.
With the supply chain industry in the midst of significant technological change, IBM has outlined five trends that will shape the supply chain of the fu...

With the supply chain industry in the midst of significant technological change, IBM has outlined five trends that will shape the supply chain of the future. Supply Chain Digital takes a closer look.

1. Artificial intelligence (AI)

Supply chains are set to be intelligent and self-correcting in the future. In order to make more informed decisions, self-correcting supply chains, an increasing number of firms are leveraging AI-powered analytics to perceive patterns of demand for products and services across geographic and socioeconomic segments. Supply chains include a range of parties trying to orchestrate the exchange of goods and services through purchasing orders, invoices, shipping notices and credit and debit notes.

2. Internet of Things (IoT)

Supply chains are expected to understand the current state of things and take action. Data is being increasingly integrated from sensors, GPS and weather patterns to see events and witness scenarios as they take place. With more intelligence from assets like products, machines, facilities and processes, the next step is to recommend or take action. With a dashboard that automates and analyses streams of information, it allows risks to be anticipated, disruptions to be mitigated and opportunities to be seen that have been previously hidden from view. 

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3. Blockchain

Multi-enterprise network hubs are set to be equipped with blockchain and will provide power to companies of all sizes. Blockchain enables a secure, transparent network with all participants. The future will see supply chains able to procure, source, manufacture and handle logistics across a broad array of players including small to medium businesses. There has already been several use cases of blockchain within multi-enterprise networks such as:

  • Food Trust

A solution that traces food items from “farm to fork” and provide transparency across all ecosystem participants to reduce the impact of food recalls.

  • TradeLens

An open, extensible platform for paperless trade, sharing cross-border shipping information among all the players and systems in the supply chain ecosystem. This was created to increase the speed, efficiency and transparency of transactions and reduce costs.

  • IBM Sterling Delivery Transaction Intelligence

A portfolio of blockchain application that provides an extensive shared record of real-time, multi-enterprise digital events across the supply chain.

4. Intelligent order management

Supply chains are set to orchestrate the perfect order and master inventory visibility. It is thought that supply chains of the future will enable an intelligent order management system that works across multiple partners to orchestrate demands in real-time from source to delivery to returns. “Real optimisation is going to help us make sure that we have the product where it is most necessary and we get the benefits of fragmentation reduction and cost of package reduction,” said Rich Bingle, Senior Vice President of Supply Chain at REI. “Most importantly, we get a better moment with the customer. Whether they are in the store or online, they are getting ‘yes’ and it is happening efficiently.”

5. Quantum

IBM expects supply chains to have new possibilities with Quantum. With technology continuing to accelerate, Quantum reaffirms that the impact that each new technological innovation isn’t yet known. Supply chain leaders will be able to use the extensive level of data to achieve unprecedented breakthroughs. 

 

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Jun 11, 2021

NTT DATA Services, Remodelling Supply Chains for Resilience

NTTDATA
supplychain
Supplychainriskmanagement
Procurement
6 min
Joey Dean, Managing Director of healthcare consulting at NTT DATA Services, shares remodelling strategies for more resilient supply chains

Joey Dean, the man with the coolest name ever and Managing Director in the healthcare consulting practice for NTT DATA and is focused on delivering workplace transformation and enabling the future workforce for healthcare providers. Dean also leads client innovation programs to enhance service delivery and business outcomes for clients.

The pandemic has shifted priorities and created opportunities to do things differently, and companies are now looking to build more resilient supply chains, none needed more urgently than those within the healthcare system. Dean shares with us how he feels they can get there.

A Multi-Vendor Sourcing Approach

“Healthcare systems cannot afford delays in the supply chain when there are lives at stake. Healthcare procurement teams are looking at multi-vendor sourcing strategies, stockpiling more inventory, and ways to use data and AI to have a predictive view into the future and drive greater efficiency.

“The priority should be to shore up procurement channels and re-evaluate inventory management norms, i.e. stockpiling for assurance. Health systems should take the opportunity to renegotiate with their current vendors and broaden the supplier channel. Through those efforts, work with suppliers that have greater geographic diversity and transparency around manufacturing data, process, and continuity plans,” says Dean.

But here ensues the never-ending battle of domestic vs global supply chains. As I see it, domestic sourcing limits the high-risk exposure related to offshore sourcing— Canada’s issue with importing the vaccine is a good example of that. So, of course, I had to ask, for lifesaving products, is building domestic capabilities an option that is being considered?

“Domestic supply chains are sparse or have a high dependence on overseas centres for parts and raw materials. There are measures being discussed from a legislative perspective to drive more domestic sourcing, and there will need to be a concerted effort by Western countries through a mix of investments and financial incentives,” Dean explains.

Wielding Big Tech for Better Outcomes

So, that’s a long way off. In the meantime, leveraging technology is another way to mitigate the risks that lie within global supply chains while decreasing costs and improving quality. Dean expands on the potential of blockchain and AI in the industry

“Blockchain is particularly interesting in creating more transparency and visibility across all supply chain activities. Organisations can create a decentralised record of all transactions to track assets from production to delivery or use by end-user. This increased supply chain transparency provides more visibility to both buyers and suppliers to resolve disputes and build more trusting relationships. Another benefit is that the validation of data is more efficient to prioritise time on the delivery of goods and services to reduce cost and improve quality. 

“Artificial Intelligence and Machine Learning (AI/ML) is another area where there’s incredible value in processing massive amounts of data to aggregate and normalise the data to produce proactive recommendations on actions to improve the speed and cost-efficiency of the supply chain.”

Evolving Procurement Models 

From asking more of suppliers to beefing up stocks, Dean believes procurement models should be remodelled to favour resilience, mitigate risk and ensure the needs of the customer are kept in view. 

“The bottom line is that healthcare systems are expecting more from their suppliers. While transactional approaches focused solely on price and transactions have been the norm, collaborative relationships, where the buyer and supplier establish mutual objectives and outcomes, drives a trusting and transparent relationship. Healthcare systems are also looking to multi-vendor strategies to mitigate risk, so it is imperative for suppliers to stand out and embrace evolving procurement models.

“Healthcare systems are looking at partners that can establish domestic centres for supplies to mitigate the risks of having ‘all of their eggs’ in overseas locations. Suppliers should look to perform a strategic evaluation review that includes a distribution network analysis and distribution footprint review to understand cost, service, flexibility, and risks. Included in that strategy should be a “voice of the customer” assessment to understand current pain points and needs of customers.”

“Healthcare supply chain leaders are re-evaluating the Just In Time (JIT) model with supplies delivered on a regular basis. The approach does not require an investment in infrastructure but leaves organisations open to risk of disruption. Having domestic centres and warehousing from suppliers gives healthcare systems the ability to have inventory on hand without having to invest in their own infrastructure. Also, in the spirit of transparency, having predictive views into inventory levels can help enable better decision making from both sides.”

But, again, I had to ask, what about the risks and associated costs that come with higher inventory levels, such as expired product if there isn’t fast enough turnover, tying up cash flow, warehousing and inventory management costs?

“In the current supply chain environment, it is advisable for buyers to carry an in-house inventory on a just-in-time basis, while suppliers take a just-in-case approach, preserving capacity for surges, retaining safety stock, and building rapid replenishment channels for restock. But the risk of expired product is very real. This could be curbed with better data intelligence and improved technology that could forecast surges and predictively automate future supply needs. In this way, ordering would be more data-driven and rationalised to align with anticipated surges. Further adoption of data and intelligence and will be crucial for modernised buying in the new normal.

The Challenges

These are tough tasks, so I asked Dean to speak to some of the challenges. Luckily, he’s a patient guy with a lot to say.

On managing stakeholders and ensuring alignment on priorities and objectives, Dean says, “In order for managing stakeholders to stay aligned on priorities, they’ll need more transparency and collaborative win-win business relationships in which both healthcare systems and medical device manufacturers are equally committed to each other’s success. On the healthcare side, they need to understand where parts and products are manufactured to perform more predictive data and analytics for forecasting and planning efforts. And the manufacturers should offer more data transparency which will result in better planning and forecasting to navigate the ebbs and flows and enable better decision-making by healthcare systems.

Due to the sensitive nature of the information being requested, the effort to increase visibility is typically met with a lot of reluctance and push back. Dean essentially puts the onus back on suppliers to get with the times. “Traditionally, the relationships between buyers and suppliers are transactional, based only on the transaction between the two parties: what is the supplier providing, at what cost, and for what length of time. The relationship begins and ends there. The tide is shifting, and buyers expect more from their suppliers, especially given what the pandemic exposed around the fragility of the supply chain. The suppliers that get ahead of this will not only reap the benefits of improved relationships, but they will be able to take action on insights derived from greater visibility to manage risks more effectively.”

He offers a final tip. “A first step in enabling a supply chain data exchange is to make sure partners and buyers are aware of the conditions throughout the supply chain based on real-time data to enable predictive views into delays and disruptions. With well understand data sets, both parties can respond more effectively and work together when disruptions occur.”

As for where supply chain is heading, Dean says, “Moving forward, we’ll continue to see a shift toward Robotic Process Automation (RPA), Artificial Intelligence (AI), and advanced analytics to optimise the supply chain. The pandemic, as it has done in many other industries, will accelerate the move to digital, with the benefits of improving efficiency, visibility, and error rate. AI can consume enormous amounts of data to drive real-time pattern detection and mitigate risk from global disruptive events.”

 

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