May 17, 2020

Honeywell names Torsten Pilz as new Chief Supply Chain Officer

supply chain. Honeywell
Amazon
SpaceX
Supply Chain
James Henderson
2 min
Grant Thornton LLP has named Jonathan Eaton as the firm’s national Supply Chain Management practice leader
Torsten Pilz has been named as Senior Vice President and Chief Supply Chain Officer of Honeywell.

Pilz will report to Chairman and CEO Darius Adamczyk...

Torsten Pilz has been named as Senior Vice President and Chief Supply Chain Officer of Honeywell.

Pilz will report to Chairman and CEO Darius Adamczyk and serve as a Company Officer. He most recently served as Vice President, Supply Chain, for SpaceX and, prior to that, was Vice President, Worldwide Operations, for Amazon.

While leading in a newly created position for Honeywell, Pilz will assume broad responsibilities for the integrated supply chain, including procurement, and will drive improvements in plant efficiency and working capital while continuing to enhance quality and delivery to customers' expectations.

“The integrated supply chain is a critical enabling factor for Honeywell's continued growth. Bringing Torsten onto our team will allow us to build on our strong HOS Gold foundation to drive further improvements in our operations and global supplier relationships to better serve our customers,” Adamczyk said.

“Torsten has a track record over the past two decades of driving operational improvements and delivering outstanding results for a variety of companies with complex global supply chains.

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“He is the right person to help Honeywell continue our transformation into a premier software-industrial company by simplifying our manufacturing footprint and enhancing our ability to execute with speed and precision across our operations.”

For the past one and half years, Pilz served as Vice President, Supply Chain, for SpaceX, where he was responsible for all supply chain activities, including planning, purchasing, material management and logistics.

He built and developed a team that supported dozens of launches a year as well as the development and production of the Falcon and Falcon Heavy Rockets, the Dragon Spacecraft and the SpaceX' satellite program.

Prior to that, Pilz served four years as Vice President, Worldwide Operations, at Amazon, where he led the execution and expansion of the global Consumables and Ultrafast eCommerce segment, including brands such as AmazonFresh, AmazonPantry, AmazonCampus and Prime Now.

Before Amazon, Pilz spent eight years at Henkel AG & Co. in a series of progressively larger roles in Germany and the U.S., culminating in his assignment as Senior Vice President, Global Operations, and Chief Executive Officer, Schwarzkopf & Henkel Production Europe GmbH, where he led global operations for the Beauty Care Division.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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