Gartner: industry-leading advice for supply chain executives
Considered one of the world’s leading research and advisory companies, Gartner equips business executives with insights, advice and tools to succeed with tomorrow in mind.
Gartner exists to provide unrivalled expert-led, practitioner-sourced and data-driven research to help enable its clients to make the right decisions. In order to make this a reality, the company offers a comprehensive range of research methods such as in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling.
The firm serves over 15,600 organisations in more than 100 countries. In order to meet the demands of the supply chain industry, the firm hosts conferences worldwide throughout the year. During 2020, there will be Gartner conferences in every major region, such as North America, EMEA, Australia, India, Japan and Latin America. These events are largely well-attended and provide the opportunity to listen to expert thought leaders in the industry and create a platform to connect and network with like-minded professionals in the field.
You can view Gartner's full list of conferences during 2020 here!
Gartner's specialist practitioners delivers market-leading data and actionable insights. Through this, Gartner empowers its clients to:
Measure - know where you are today to recognise the costs compared to peers to work out prudent ways to sustain the baseline.
Optimise - uncover the best opportunities for improvement to nurture growth.
Transform - use comparative measurement to align with business initiatives and work out progress.
The importance of robust and credible demand planning is essential to long-term success in the supply chain industry. Gartner helps to optimise supply chain planning by offering insights, advice and tools that can help supply chain executives create a more responsive, lean and cost-efficient supply chain.
For more information on all topics for Procurement, Supply Chain & Logistics - please take a look at the latest edition of Supply Chain Digital magazine.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.