May 17, 2020

Five things you might not know about SAP Ariba

SAP Ariba
SAP Ariba Live
SaaS
supply chain software
Lucy Dixon
2 min
Cirque du Soleil simplifies procurement with SAP Ariba
The worlds largest marketplace for business-to-business transactions, SAP Ariba, is about to get even bigger when it launches in China at the end of 201...

The world’s largest marketplace for business-to-business transactions, SAP Ariba, is about to get even bigger when it launches in China at the end of 2016. SAP Ariba has been around since 1996 and today it has more than 2 million companies – including over 500,000 in Asia.

Here are five things you might not know about SAP Ariba:

  1. Seven colleagues came up with the idea over sandwich at Quadrus Café in Menlo Park, California, when they were discussing the tremendous waste of time and money involved in corporate purchasing.
     
  2. Buyers and suppliers from more than two million companies and 190 countries use SAP Ariba to discover new opportunities, collaborate on transactions and grow their relationships. In a 24-period, these companies will exchange more than 71,000 purchase orders and more than 224,000 invoices, while saving $82 million in supply costs.
     
  3. It holds regular global commerce conference - SAP Ariba Live – at locations around the world. Recent venues have included Las Vegas, Madrid and there’s an event in Singapore at the end of this month.  Attendees have access to expert advice, enabling them to simplify interactions with trading partners, make smarter business decisions and extend collaborative business processes – and they can also listen to speakers as varied as Boris Becker, Robert Herjavec and Greg Williams, Deputy Editor of WIRED.
     
  4. More than $1 trillion in commerce gets done every year.
     
  5. Customers include Cirque du Soleil, which has been simplifying its back office landscape and adding more value across its supply chain – all by making critical procurement information available in one place. Eve Loiseau, Procurement Project Specialist, Cirque du Soleil, explains: “Ariba helps me do my job because it’s one platform, one place where you have all the information. We’re much more efficient for sourcing activities. Our sourcing people can actually concentrate on where they can add value."

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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