May 17, 2020

FedEx keeps ahead of the green schedule

eco friendly
FedEx Express
Freddie Pierce
2 min
Follow @Staff_SCDeditor FedEx has announced an investment into 1,900 new trucks as part of a new environmentally friendly fleet, continuing the impress...

FedEx has announced an investment into 1,900 new trucks as part of a new environmentally friendly fleet, continuing the impressive record it has in this area over the past five years

The world-renowned parcel delivery company has been working with various vehicle manufacturers since 2008 in order to make its fleets more fuel-efficient and the latest vans are even more developed in regards to carbon footprints and the overall impacts on the environment.

Back in 2008, FedEx revealed its plans to make the company 20 percent more efficient across the organisation by 2020; a target that was already surpassed in March of this year.

The revised target is now 30 percent by 2020 and this latest bit of business indicates that the company certainly isn’t hanging around in making it happen.

"In March 2013, less than five years later, FedEx Express surpassed this goal with a more than 22 percent cumulative improvement in fuel economy for its vehicles and set a revised goal to improve the fuel efficiency of its vehicle fleet by 30 percent by 2020," a FedEx statement said.

As well as investing in new vehicles, FedEx is also making adjustments to its existing fleets, matching vans to the most sustainable routes, which the company has said has had “the biggest single impact on the fleet’s overall fuel efficiency” and will no doubt support any upcoming acquisitions in the future.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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