May 17, 2020

EY: how to grow and optimise your supply chain

Supply Chain
Sean Galea-Pace
3 min
EY: how to grow and optimise your supply chain
EY is a member of the Big Four consulting companies.

Its supply chain and operations consulting services address the complex issues and opportunities t...

EY is a member of the Big Four consulting companies. 

Its supply chain and operations consulting services address the complex issues and opportunities to grow and protect operations. EY helps redefine the end-to-end supply chain and operations to support your enterprise objectives. 

How EY empowers supply chains

In the past, companies sold products and services through linear value chains. Through the supply chain of the future, digital ecosystems consisting of market networks will allow hybrid forms of cooperation and competition. With digital transformation affecting companies’ operations like never before, organisations must restructure their supply chains and operations in order to meet the evolving demands of the industry. 

Supply Chain Smart Maps

EY uses supply chain strategic analyser, its proprietary software platform for supply chain intelligence, as part of its Supply Chain Smart Maps solution. Through this advanced diagnostic tool, you can analyse the entire breadth of your supply chain to better align business priorities. Smart Maps offers insights through quantitative analytics, standardising and qualitative performance assessments. These insights enable critical areas to be identified as well as achieving your supply chain potential.

Integrated Digital Planning

EY’s integrated digital planning is empowered by the latest technologies, including artificial intelligence, machine learning and cloud platforms, while also being supported by assets such as VC Sync, Working Capital Optimisation, Cognitive Automation and “Lights Out” Planning. 

Supply-side optimisation

Supply-side success requires selecting the right suppliers with the right capabilities, engaged under the correct commercial agreements drives performance and then manages the portfolio as the company and supply chain base evolves. Its solution provides an end-to-end framework to deploy tailored processes and assets that will enable effective and efficient processes to optimise the supplier portfolio, manage commercial excellence, and conduct lights-out operations. 


Smart Factory

As a people-centric solution for bringing operations strategy, Industrial Internet of Things (IoT), shopfloor operational excellence (OpEx) leading practices and analytics to drive sustainable performance improvement. Through Smart Factory, it can help you to understand whether practice standards are consistent from line to line, embrace manufacturing data to improve results, and check whether your digital strategy is translation into performance on the shopfloor.

Digital Fulfillment

Lots of today’s supply chains suffer from disparate and inefficient fulfillment processes, such as performance, risk and cost. EY’s Digital Fulfillment solution allows innovative technology such as autonomous automated vehicles to carry out goods movements, AI equipment to safeguard execution of material flow and analytics to generate heat maps for areas to improve inventory allocation. EY’s Digital Fulfillment solution can help meet the usual logistics challenges of efficiency, cost, accuracy and speed to market in an environment of ever-increasing complexity around delivery points and shortening lead times.

For more information on procurement, supply chain and logistics topics - please take a look at the latest edition of Supply Chain Digital magazine.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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