Esker And oAppsNet Partner To Strengthen P2P Integration
, specialising in AI-driven process automation solutions and cloud computing, has partnered with oAppsNet, which leads the industry as a systems integrator, specialising in business solutions based on Oracle applications. The collaborative effort will be focused on providing Oracle customers with additional value and resources, as they look to use the Esker services to address procure-to-pay (P2P) challenges.
oAppsNet brings more than 20 years of hands-on experience with the Oracle platform to the partnership, delivering an unparalleled level of application know-how and business experience to support the integration of Esker’s abilities with Oracle solutions.
oAppsNet chose Esker as a partner for the collaboration due to the end-to-end experience the company’s solutions provide for users, enabling seamless integration throughout the entire enterprise resource planning (ERP) system.
“After our discovery of Esker, we learned that they offered solutions no other vendor on the market had and it was clear they were the best of breed in procurement and accounts payable automation,” said Rick Pollina, managing partner, oAppsNet.
“It’s been a journey for us to actually find Esker, and we’re anxious to share with our customers because we know they’re going to love it. We can’t speak highly enough about it.”
The P2P automation solutions that Esker brings to the market can be seamlessly integrated with the ERP solutions on the Oracle platform, which in turn, enables companies to switch to paperless invoicing and order processing with ease. By making the switch to paperless operations and removing manual handling from processes, companies can significantly improve efficiency and staff productivity whilst providing full visibility, from start to end.
oAppsNet’s customer-focused approach, paired with its Oracle solutions expertise, helps it to follow an agile approach to solutions implementation, which was the driving factor behind Esker’s decision to partner with the organisation.
“Our automation solutions integrate with a wide range of ERP solutions, but this partnership is focused on reinforcing Esker’s investment in the Oracle business environment,” said Steve Smith, U.S. chief operating officer, Esker.
“We’re thrilled to further improve the user experience for our current Oracle customers, and we’re looking forward to an enhanced implementation process for future customers.”
Currently used by more than 6,000 companies globally, Esker is providing customers with increased productivity, enhanced visibility, reduced risk of fraud and improved collaboration through its suite of innovative, industry-leading solutions.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.