May 17, 2020

Epicor assists Rentokil Initial to build a world class supply chain

Pest Control Supply Chain
Rentokil Initial
Epicor ERP software
Nye Longman
2 min
Epicor Assists Rentokil Initial to Build a World Class Supply Chain
Global pest control company Rentokil has started work with Epicor in order to strengthen its globally-ranging supply chain operations. Chiefly, this was...

Global pest control company Rentokil has started work with Epicor in order to strengthen its globally-ranging supply chain operations. Chiefly, this was undertaken through the implementation of Epicor ERP software.

Rentokil’s approach to on-boarding the Epicor ERP software was gradual: the business initially implemented the ERP solution for the hygiene line of business of its supply chain. Upon realising the success and benefits, it then expanded the solution across the remaining lines of business – first pest control, followed by workwear.

Epicor was a clear winner among its competition. Not only did it meet all of Rentokil Initial’s key criteria for an ERP system including cost effectiveness, scalability and functionality, but it also matched the company’s long-term roadmap.

Epicor has enabled Rentokil Initial to expand its ERP solutions throughout the business, encompassing the supply chain, manufacturing and finance. In addition, the induction of Epicor software eased the introduction of new products and services for complex IT systems. With many operations previously supporting their own IT systems locally, Rentokil Initial sought to unify the differing levels of IT support, requiring one system that worked across the full supply chain.

Martin Robinson, head of supply chain at Rentokil Initial explained: “Epicor has helped us build a world class supply chain for pest and hygiene operations, offering a scalable and stable platform that easily integrates with other external systems.”

With the introduction of new products and services a priority, Rentokil Initial identified a need to align and improve its processes internally. “A recent visit to a warehouse identified that transitioning to the Epicor ERP solution has saved colleagues three hours per day due to its improved speed. The benefit of this alone is palpable,” commented Robinson.

“The Epicor ERP system is at the heart of our supply chain operation. Because it is scalable and has easy integration with other external systems, we can add new warehouses and new EDI partners very easily. We are so pleased with the software we expect to migrate to the latest version during the next 12-15 months.”

Rentokil Initial is an expert in pest control, hygiene and workwear services and operates in 70 countries and employs approximately 30,000 people. 

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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