May 17, 2020

eBay set to introduce new Managed Delivery service by 2020

Sean Galea-Pace
2 min
The global US-based e-commerce company, eBay, is set to introduce a new service called Managed Delivery in 2020 that will enable high-volume sellers to...

The global US-based e-commerce company, eBay, is set to introduce a new service called Managed Delivery in 2020 that will enable high-volume sellers to store as well as packing and delivering orders through a network of pre-approved third-party vendors, according to Supply Chain Dive.

It is expected that the programme will enable sellers to store inventory closer to buyers in strategically located warehouses across the country, which is set to decrease delivery time and reduce shipping costs.

In a press release, Devin Wenig, eBay president and CEO, commented: “A common request we hear from our high-velocity sellers is to help make delivery of high-volume items easy and fast in popular categories like electronics, home and garden, and fashion.”

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It is anticipated that the boxes used to ship orders for sellers in the program will be eBay branded, and the orders inside will be trackable for buyers and sellers.

Through the use of third parties that allows eBay to connect online sellers to end-to-end solutions without the need to build a large-scale e-commerce fulfilment model, eBay has named Managed Delivery as part of a continued drive to create a more managed marketplace.

EBay are expected to negotiate highly competitive rates on one, two- and three-day shipping options with third parties on eBay seller’s behalf.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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