CSC wins two deals with struggling USPS
Computer Sciences Corporation will be part of a lifesaving rescue attempt of the struggling United States Postal Service.
CSC, an American IT and business services company, was awarded two seven-year contracts from the USPS this week. The seven-year contracts are reportedly each three-year base deals with a pair of two-year options, and are valued up to $83.2 million.
The company will provide support to the USPS Mail Transport Equipment Service Centers (MTESCs) in Lakeville, Minn. And Barrington, N.J., helping the federal mail service manage their logistics operations.
MTESCs are facilities that help manage transport, equipment inventory, repair, storage and distribution for the postal services’ clients. The deal means that CSC now operates nine of the 15 USPS MTESC facilities.
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“We’re proud to play a key role in USPS efforts to improve operations, support cost-cutting efforts, transform business and reduce environmental impact,” Alan Weakley, president of CSC North American Public Sector’s Applied Technology Group said.
“Our global footprint in both private and public sectors, combined with our service to just about every U.S. government agency, gives us a unique ability to address our customers’ challenges and provide the right solutions – properly and efficiently implemented.”
The United State Postal Service has been losing billions of dollars because of a declining market share, thanks to competitors FedEx and UPS. The company lost $8 billion in 2010, and some are speculating that the companies’ financial problems are so deep that the federal service could default on its life raft loans in October.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.