CouriersPlease: Delivering excellence one parcel at a time
Australia’s leading metropolitan express parcel delivery service provider CouriersPlease has grown and transformed itself since it was founded in 1983. As any entrepreneur can attest, success isn’t always an easy, attainable goal.
However, CouriersPlease has found its unique way to success through strategic partnerships, technical innovation, adapting to changes and most importantly, customer centricity.
“Our business is all about satisfying the customer,” said CEO Brian Roberts, who is a veteran with more than 30 years of industry experience and knowledge, in a recent interview.
Roberts discussed the company’s expansion strategies, detailing how CouriersPlease has built a name for itself to take advantage of the rapidly growing eCommerce logistics market. “It’s important to stay focused on what we do best: deliver excellent service to customers.”
It is in this way that CouriersPlease has managed to stay ahead of the competition throughout the years.
SingPost: Turbocharging CouriersPlease
In December 2014, CouriersPlease was acquired by Quantium Solutions International (QSI), a wholly-owned a subsidiary of Singapore Post Ltd (SingPost).
QSI specialises in eCommerce logistics and fulfillment services in the Asia Pacific. With an established network in 12 countries and access to over 220 countries/territories, QSI provides businesses with a comprehensive range of services to suit customers’ needs and budgets.
SingPost is the leading eCommerce logistics provider in Asia Pacific.
“With SingPost now fully-owning and supporting it, CouriersPlease has embarked on a number of initiatives, to take the high ground in the eCommerce logistics space. This includes the launch of new international products as well as domestic air express and same-day metro services. These will make CouriersPlease a true full service parcel / express player.
"In addition, CouriersPlease is expanding regionally within Australia, working with partners like Hubbed who have a physical nationwide network,” Roberts explained.
“These will help provide a wider product offering, superior service and additional delivery choices to our customers......Click here to read the rest of this article on Supply Chain Digital.
Editor's note: This article originally appeared in the September 2015 edition of Supply Chain Digital magazine. Click here to read this feature and much more.