May 17, 2020

Cognitive automation and the Supply Chain with OmPrompt

Dale Benton
1 min
Cognitive uutomation and the Supply Chain with OmPrompt
Supply chain digitisation and automation specialist OmPrompt today announced it has launched a cognitive Smart Automation Solution, Teach&Learn, to...

Supply chain digitisation and automation specialist OmPrompt today announced it has launched a cognitive Smart Automation Solution, Teach&Learn, to further enhance its family of Smart Automation Solutions. OmPrompt works with major global brands to digitise their supply chains. With the introduction of Cognitive this will mean faster and more agile implementations.

Teach&Learn, the latest addition to OmPrompt's portfolio, delivers the capability to digitise key supply chain data using cognitive behaviour to remove manual effort of data entry and process validation through a human-in-the-loop approach. This solution supports any business document and any format within all order-to-cash (O2C) and procure-to-pay (P2P) processes, including forecasts, orders, shipments, delivery information, remittances and invoices.

OmPrompt CEO John Wakeman announced: "Teach&Learn's cognitive technology opens up automation to the entire supply chain. It's important to be able to offer a solution that keeps people in the loop and provides them with more control over their automation application."

CSO Steve Luscombe added: "Along with our other Smart Automation Solutions, Teach&Learn now means we can offer different levels and types of automation. The cognitive element is just the first step in how we plan to use AI to support global supply chains."

Teach&Learn will complement OmPrompt's 4 core solutions recently added to their offering; ZeroTouch, WindScreen, SelfServe and EDIConnect.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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