CEVA expands in Vancouver due to Canadian market success
CEVA Logistics has announced that it is expanding its market presence in Vancouver, Canada. The new location for the company's operations, in Richmond, BC, is positioned near Vancouver International Airport, the Port of Vancouver; Canada's largest port, and major road arteries.
CEVA will occupy the facility, which totals 53,189 square feet on 1 March, 2015. The new facility is located at 18233 Blundell Road and in addition to more square footage also provides a significant increase in dock doors, more trailer parking space, a freight yard to provide additional cargo container storage for Ocean Freight operations and 2,500 racking locations.
David Convery, CEVA's Country Manager for Canada, said: "We've enjoyed great success in the Vancouver market and were simply out of space at our former location.
"This facility relieves space constraints and will enable us to better serve new and existing customers including the many multi-national customers who utilize this operation, as well as better leverage our Ocean Freight and Eastbound Less-than-Truck Load (LTL) services."
Services at the new facility include Air and Ground Freight Management and consolidation, global Ocean NVOCC (Full Container Load (FCL) and Less-than-Container Load (LCL)), Ocean import, brokerage, value-added services, warehousing, distribution and sector-specific services for Automotive, Technology, Consumer and Retail, Industrial and other markets.
CEVA is one of the world's leading non-asset based supply chain management companies and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 44,000 employees in more than 170 countries are dedicated to delivering robust supply chain solutions across a variety of sectors.
For more information, please visit www.cevalogistics.com.
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.