ByBox unveils revolutionary mobile app to increase supply chain visibility
International tech company ByBox is launching Thinventory™ Mobile which vastly improves visibility of parts in the supply chain. ByBox is also announcing updates to its Thinventory™ Lite technology, now making parts of the service free to businesses as part of the core offering.
The technologies enable field engineers to maintain a holistic overview of the supply chain, enabling businesses to operate more efficiently and cost-effectively.
A key part of the Thinventory™ Mobile offering, Verify, enables engineers to scan collections and returns to a Smart Box quickly and easily from their smartphone. Engineers can enter the condition of the return part; which is configurable by company, and can order return labels to be delivered directly to their nearest Smart Box.
The technology reduces the time spent on the phone ordering and tracking parts and equipment, thereby increasing the time spent carrying out important jobs rather than admin. Stock loss is also reduced as engineers have the ability to log returns and collections in real-time.
Thinventory™ Lite: Despatcher+
Following the launch of Thinventory™ Lite last year, ByBox is making a key part of the service, Despatcher+, available to all businesses free `of charge from today.
Despatcher+ enables engineers to capture SKUs at the point of dispatch, vastly improving visibility within the supply chain, whilst simultaneously enabling businesses to maintain their existing Warehouse Management System (WMS). Despatcher+ provides an accurate and real-time picture of the supply chain, empowering businesses with visibility of where each item is and how much it is worth.
Stuart Miller, CEO and co-founder of ByBox, said: “We develop all of our technology in-house and are incredibly proud that we can continue helping businesses to improve the efficiency of their supply chains as a result. We find that many businesses report unnecessary stock loss or reduced profits because of limited visibility in their supply chains; Thinventory™ Mobile represents the next stage of revolution in logistics, putting visibility and control firmly in the hands of businesses.”
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.