May 17, 2020

The businessfriend platform offers new way for supply chain exec's to do business

Businessfriend
US logistics
Businessfriend
Admin
2 min
Businessfriend has a very user-friendly interface
In a world full of technology, it can become a hectic existence trying to wade through the myriad of business apps as part of your day-to-day working li...

In a world full of technology, it can become a hectic existence trying to wade through the myriad of business apps as part of your day-to-day working life. But there is a new platform on the horizon which could solve this issue for supply chain executives.

Businessfriend is the one-stop communications channel that helps you stay connected with the people and professionals that matter the most to you. Whether that be warehouse operatives, production line managers or managing directors.

Consolidating the noise with one effective business communications platform, businessfriend launched on 6 January during the three day CES event in Las Vegas, and it promises to redefine how business is done in the supply chain sector.

An innovative networking medium, businessfriend acts as a business utility with a social identity. Instead of using several different applications to accomplish one goal, businessfriend allows you to seamlessly execute all business affairs in one powerful, mobile-first platform with a simple and attractive interface, allowing you to connect and share socially and professionally in a pioneering way.

Glen White, Founder and CEO of businessfriend, said: “On any given day, the typical young professional can have as many as five platforms open to get them through their day.

“We offer one complete forum that enables constant connectivity for optimal business communications. One mobile app, one desktop, any device - no more juggling apps.”

Key features of businessfriend include video chat, IM, and free VoIP calls, up to two gigabytes of free Cloud storage, Digidex™contact management system, document downloading and sharing, social feed, connectivity to colleagues and peers without sharing personal contact information, easy sign-up and much more.

Freddie Pierce, VP of Product and co-creator of the app, said: “We like to say businessfriend is the channel for professionals who are suffering from SCS (scattered communications syndrome).

“We’re providing one place to consolidate all of your current communications, mediums and channels into one easy to use application. You’ll never have to say ‘I didn’t get that email’ or ‘where did that document go’ again.’”

With unified communications, a consistent user-interface and pleasing user experience along with Cloud storage and brand new ‘Digidex’ technology, Supply Chain Digital recommends this app to any executives looking to cut out the noise, stay ahead in business and maintain valuable contacts.

About businessfriend

Download the businessfriend app today to begin communicating, collaborating and connecting. Visit us at: http://www.businessfriend.com

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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