BT calls for greener supply chain
BT will be working with its suppliers to enhance their green credentials, following an announcement that the manufacturer of its Home Hubs has become the first company to sign up to the new sustainability assessment tool.
French telco and smart city technology suppler Sagemcom recently stated that it would pilot the BT Better Future Supplier Forum's Sustainability Assessor tool, which requires suppliers to measure their sustainability practices against green trailblazer standards.
Read our profile on BT Supply Chain here.
The newly developed assessment tool asks suppliers a series of simple questions to gauge their current sustainability performance and measure it against case studies from globally effective green businesses. It subsequently offers participants advice on how to improve their performance and enhance their green credentials.
Erik Raphael, director BT Devices and BT WiFi, said: "This is a very exciting and important development that moves us a step closer towards ensuring supply chains around the world are embracing the most sustainable business practices possible.
"The Sustainability Assessor means we can extend the benefit and learnings of the Better Future Supplier Forum even further into our supply chain. This simple tool helps suppliers measure just how sustainable they are compared with the best in the world."
Florian Tremblay, Sustainable Development Expert at Sagemcom, said: "Wide-ranging while capable of being individually tailored, the Sustainability Assessor has the ability to improve the sustainability of the supply chain.
"By providing useful feedback to suppliers regardless of their performance level, the tool will educate and support individual companies in a tailored and effective way... Following the successful completion of this phase, the Sustainability Assessor will be rolled out to Sagemcom's supply chain at large. Through this action, Sagemcom will make an important step towards achieving its objective of implementing sustainability at all stages of its global supply chain."
SOURCE: [Business Green]
Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.