Boeing: improving supply chain operations in Asia-Pacific
Following plans to integrate and align its business to better serve customers, Boeing announces leading Asia-Pacific partners using its supply chain solutions.
Recent predictions from Boeing sees the commercial services market - including business and general aviation - in South East Asia reaching more than US$3.4bn in the next 20 years. Amidst this growth Boeing has signed agreements with multiple leading Asia-Pacific companies to provide aftermarket supply chain solutions.
Who are Boeing's new partners and their agreements?
All Nippon Airways - consumable and expendable services for its entire fleet
Cathay Pacific - consumable and expendable services for spare parts inventory management
Evergreen Aviation Technologies Corporation (EGAT) - multi-year, tailored parts package, including comprehensive parts coverage to support maintenance, repair and overhaul operations
HAECO - expanded agreement for consumables and expendables
Xiamen Airlines - three year, tailored parts package for its full fleet
KAEMS - integrated inventory management solution for consumable and expendable parts
These agreements which focus on material solutions, will provide its partners with improved inventory control and logistics flexibility within their supply chain.
As Boeing’s capacity continues to expand, William Ampofo, vice president of Global Services Supply Chain, provided comment, on its internal plans to integrate and align its operations to drive increased benefits for its customers as the industry grows. “Through our robust and growing supply chain capability, Boeing offers industry-leading distribution and repair solutions to customers across the commercial, government, business and general aviation markets. Streamlining our operations under a single brand will further strengthen the services and support our customers know and trust from Boeing, Aviall and legacy KLX Aerospace. We will work closely with customers and suppliers to help them realise the benefits of the industry’s most integrated, optimised and responsive global supply chain.”
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Pandora and IBM digitise jewellery supply chain
Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery.
The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales.
A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.
Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs.
Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption.
"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added.
Pandora’s pivot to digital
The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand.
“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”
Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”.