May 17, 2020

Addressing The Labour Challenge In Supply Chain During COVID-19

Jack Grimshaw
1 min
During the unprecedented times posed by the ongoing COVID-19 pandemic, the safety of workers has never been so important.

In order to keep supply chain...

During the unprecedented times posed by the ongoing COVID-19 pandemic, the safety of workers has never been so important.

In order to keep supply chains moving efficiently and successfully, workers must be safe and healthy. In a bid to help supply chain leaders and organisations ensure employee wellbeing whilst coming to terms with the new labour challenges presented, eft by Reuters Events is hosting a virtual round table. 

The interactive event, held on Friday, May 1, 4:00-5:00PM BST will help you: 

  • Learn how companies are embracing remote working to still ensure maximum productivity levels
  • Understand how companies are dealing with labour (which can't work from home) that is essential to still keep supply chains moving
  • Find out how companies are enforcing new measures to keep essential workers safe such as social distancing in warehouses
  • Learn about the relatively short term tech measures that you can implement in order to reduce the stresses on your workforce

eft by Reuters Events virtual roundtable

With speakers from Tirehub, the Women in Trucking Association, and ABI Research, the event is not one to be missed by those looking to improve their operations.

Click here to register for the event! If you can't make it, you can still register your interest and receive a recording after the event.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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