May 17, 2020

Walmart Turns Digital Receipts Into Data Collection Opportunities

2 min
Digital receipts are being implement throughout the corporation
United States retail conglomerate Walmart is introducing e-receipts to revolutionise and personalise mobile marketing.E-receipts and loyalty schemes hav...

United States retail conglomerate Walmart is introducing e-receipts to revolutionise and personalise mobile marketing.

E-receipts and loyalty schemes have been around for some time, with Tesco clubcard  being a prominent example, and other companies do have plans in place, but Walmart are the first store to start rolling out the program.

The idea is, unlike emails that may get lost in customer’s inboxes, the e-receipts get sent straight to their mobile app and users are then able to interact and get their in-store and mobile experience personalised. With the store able to see a full purchase history, product offers and marketing can then be more targeted towards the individual.

At checkout, a customer provides a mobile phone number into the debit card reader, selects e-receipt and opts in to receive a free text message after the transaction is processed. If the customer has an account, the phone number will sync the transaction details to his or her account. Receipts can also be scanned via QR code.

Gibu Thomas, who is Walmart's senior VP of mobile and digital media and appeared at the Source14 conference in San Francisco, said: “We view this as a platform. It will produce a fire hose of transactional data.”

Shoppers will also be able to make a product return or exchange using their digital receipt, rather than having to hang on to a print copy. Wendy Bergh, VP of mobile and digital strategy at Walmart Global e-commerce, even hopes the retailer will be able to use the data acquired to make the shopping list portion of its app a more predictive experience.

She told Mobile Commerce Daily "Imagine that you are shopping and the app reminds you to buy your milk or reminds you to buy nappies when you are running out,

“The best shopping list is one you don't even have to create and that is what we want to deliver for them so that's where we are heading.”

Bergh believes Walmart is innovators by moving away from automated emails and focusing on mobile technology. She said: “A lot of our competitors have launched e-receipts and most just email the e-receipt to the customer. It up to the customer to organise their e-receipts, to go through their email and file them away.

“We are taking a very different approach with the app.”

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Jun 16, 2021

EU and US agree end to Airbus-Boeing supply chain tariffs

3 min
Supply chains embroiled in Airbus-Boeing dispute will no longer be impacted by $11.5bn tariffs imposed on food and beverage, aircraft and tobacco

The EU and US have agreed to resolve a 17-year dispute over aircraft subsidies, suspending tariffs on billions of dollars' worth of goods that have plagued procurement leaders on both sides of the Atlantic. 

Under an agreement reached by European Commission Executive Vice-President Valdis Dombrovskis and US Trade Representative Katherine Tai on Tuesday, the tariffs will be halted for a period of at least five years. 

It will bring an end to punitive and disruptive levies on supply chains that have little to do with the argument, which became embroiled in the trade battle. Businesses on both sides of the dispute have been hit with more than $3.3bn in duties since they were first imposed by the US in October 2019, according the EC. 

The US imposed charges on goods upto $7.5bn in response to a World Trade Organisation ruling that judged the EU’s support of Airbus, its biggest aircraft manufacturer, unlawful. A year later in November 2020, the EU hit back. The WTO found the US had violated trade rules in its favourable treatment of Boeing, and was hit with EU duties worth $4bn. 

In all the tariffs affected $11.5bn worth of goods, including French cheese, Scotch whisky, aircraft and machinery in Europe, and sugarcane products, handbags and tobacco in America. Procurement leaders on both sides of the fence were forced to wrestle with tariffs of 15% on aircraft and components, and 25% on non-aircraft related products. 

Boeing-Airbus dispute by the numbers  

  • The dispute began in 2004
  • Tariffs suspended for 5 years 
  • $11.5bn worth of goods affected by tariffs
  • $3.3bn in duties paid by businesses to date 
  • 15% levy on aircraft and 25% on non-aircraft goods suspended

Both sides welcome end to tariffs 

European Commission President Ursula von der Leyen branded the truce a “major step” in ending what is the longest running dispute in WTO history. It began in 2004.

“I am happy to see that after intensive work between the European Commission and the US administration, our transatlantic partnership is on its way to reaching cruising speed. This shows the new spirit of cooperation between the EU and the US and that we can solve the other issues to our mutual benefit,” she added.

Both aircraft manufacturers have welcomed the news. Airbus said in a statement that it will hopefully bring to an end the “lose-lose tariffs” that are affecting industries already facing “many challenges”. Boeing added that it will “fully support the U.S. Government’s efforts to ensure that the principles in this understanding are respected”. 

The US aerospace firm added: "The understanding reached today commits the EU to addressing launch aid, and leaves in place the necessary rules to ensure that the EU and United States live up to that commitment, without requiring further WTO action."

This week’s decision expands upon a short-term tariff truce announced in March this year. The EC says it will work closely with the US to try and further resolve the dispute, establishing a Working Group on Large Civil Aircraft led by each side’s trade minister.

Airbus last month signalled to suppliers that post-pandemic recovery was on the horizon, telling them to scale up to meet a return to pre-COVID manufacturing levels. “The aviation sector is beginning to recover from the COVID-19 crisis,” said Airbus chief executive Guillaume Faury, adding that suppliers should prepare for a period of intensive production “when market conditions call for it.”

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