Global returns platform ReBOUND appoints Raju Dhanhoa as Operations Director
Global returns platform ReBOUND, has hired Raju Dhanhoa as Operations Director, as the business looks to capitalise on a strong period of growth and development.
Joining from action sports retailer Surfdome, a ReBOUND customer, he brings “consumer and retailer understanding to deliver better solutions across the returns lifecycle,” said the company in a statement.
Dhanhoa has over 14 years supply chain experience, with a decade spent improving the performance of online retail operations.
Prior to joining ReBOUND, he was Head of Supply Chain Operations with Surfdome. His main priorities at ReBOUND will be to oversee company processes, drive supply chain innovation and lead the operations team.
The business recently partnered with Boxberry to become the only platform to offer seamless returns across Russia, traditionally a major challenge for Western retailers and logistics teams. The business now handles 30,000 returns a month in Russia.
ReBOUND has also completed the integration of a number of new partners, including Doddle and ASDA’s toyou service.
Dhanhoa commented: “For too long returns has been the forgotten child of the supply chain but ReBOUND have shown how impactful getting it right can be for retailers. When working with them at Surfdome I was blown away by the speed and scalability of their service.
“To go live with a global returns solution with little prior IT integration in just two weeks is virtually unheard of. Their worldwide coverage, multi-carrier returns options and superior visibility for demand planning, made the move to ReBOUND a no-brainer for me.
Graham Best, ReBOUND CEO, concluded: “At ReBOUND, we look at the returns space through the eyes of a shopper and retailer, rather than as a mere carrier of parcels. We’re not simply moving items around; at the end of the day there’s a shopper chasing their refund and a retailer looking to build customer loyalty.”
SAP Ariba to digitise procurement for Expo 2020 suppliers
The global trade event, this year hosted in Dubai, was rescheduled from last year and will now take place between 1 October 2021 and 31 March 2022.
As the event’s Innovative Enterprise Software Partner, SAP Ariba solutions will fully digitise and automate the procure-to-pay lifecycle, providing a streamlined experience for thousands of market leading, global suppliers and strengthening the global supply chain with enhanced transparency and efficiency. The cloud-based platforms operate through on SAP Ariba’s UAE public cloud data centre and connects to the Ariba Network.
Expo 2020 "a long-term investment"
Mohammed AlHashmi, Chief Technology Officer, Expo 2020 Dubai, said the world trade event is “a long-term investment in the future that aims to enhance opportunities for sustainable business connectivity and growth”, which stretches beyond Expo 2020’s six-month window.
“Our partnership with SAP is an example of what can be achieved with the invaluable support of our technology partners to host one of the most digitally advanced World Expos ever,” he added. “The implementation of SAP Ariba solutions has transformed our end-to-end procure-to-pay cycle and helped set new standards of procurement automation for projects of this scale.”
To date, more than AED 1bn has already been transacted by Expo 2020 suppliers through SAP Ariba. The platform promotes collaborative partnerships and allows registered users to participate in sourcing events, negotiate and initiate contracts, and centralise their invoicing and payments in real time.
Claudio Muruzabal, President of EMEA South, SAP, said: “Expo 2020 Dubai is demonstrating global best practices in digitising its procurement process with SAP Ariba solutions to help gain visibility into its spend, tighten collaboration with its suppliers, and achieve process automation, including completely paperless invoicing.”
About Expo 2020 Dubai
Expo 2020 will take place in Dubai and is the first of the long-running World Expos to be hosted in the Middle East, Africa and South Asia territory. The original World Expo, called the Great Exhibiton, was hosted in 1851 at the Crystal Palace in London, designed as a showcase for the innovations of the Industrial Revolution.
Expo 2020 was originally due to run 20 October 2020 to 10 April 2021, but was last year postponed in light of COVID-19 restrictions - though some business has already taken place virtually. The event will place greater emphasis on innovation in sustainable solutions through the Sustainability District, blending technology and culture. It is expected that around 70 per cent of the 25 million attendees will be international visitors.