What Evri's Supply Chain Expansion Means for UK Logistics
Evri has published its annual report, detailing a record-high number of parcels delivered with the company.
New ownership, new investments and more social media spending has helped Evri expand their services.
With high demand and no signs of slowing down, Evri is looking to secure itself as the top parcel delivery company.
The Evri report
In its 2024/2025 report, Evri celebrates its major achievements and explores the future of the company.
Evri has delivered its highest ever volume of parcels at more than 807 million – an 11% increase from the previous year in which it delivered approximately 730 million.
Over the past two years, parcel numbers have been up 25%, showing a steady incline for the delivery company.
During the Apollo Funds acquisition of Evri, the parcel delivery service had to adjust its EBITDA (earnings before interest, taxes, depreciation, and amortisation) volume up 17% to £341m (US$461.7m).
In the year Evri turned 50, it maintained its 99% on-time delivery record and its Net Promoter Score rose by 2.4 points to 64.
Martijn de Lange, CEO at Evri, says: “In what was a landmark 50th year for our business, we delivered record adjusted EBITDA and retail-to-consumer parcel volumes – driven by our best-ever peak and growth across our divisions and new client wins.
“Apollo’s acquisition of Evri last year was testament to our success to date and, thanks to the dedication of our colleagues and couriers, we are well-positioned for next-generation delivery services.”
Company expansion
There has been a £57m (US$77m) investment in operations and technology to help Evri become more efficient through its chain.
Within the year, Evri invested in its operational capacity, relocating three depots over the period.
The company recruited a further 8,000 couriers and 1,000 colleagues to help with the operations during key trading periods.
The company expanded its fleet on e-cargo bikes and electric vehicles in order to ensure it can offer sustainability at every step of the parcel journey.
“It was a year that saw us expand our client base into new sectors, including fresh food, car parts and floristry, and grow our presence in existing ones,” Martijn explains.
The growth of consumer-to-consumer marketplaces, like eBay and Vinted, has significantly increased the demand for Evri’s services.
As more people are turning towards buying and selling second-hand items online, parcel delivery services such as Evri find themselves with a whole new selection of users.
Moreover, the scroll and spend social commerce sites have become increasingly present, with TikTok’s growth of ‘TikTok shop’.
Now, users are finding it easier than ever to spend money online, thus increasing the need for delivery services.
Martijn adds: “We continue to meet increased demand for customer-to-customer deliveries for online marketplaces, as buyer and seller behaviour changes – fuelled by scroll and spend social commerce sites such as TikTok’s shop."
Future endeavours
Evri is looking at how it can beat its 2024/2025 year, with plans and partnerships already in place.
In May, the delivery service announced it is merging with the UK DHL eCommerce arm.
Evri’s huge scale and DHL eCommerce’s premium van network together will allow Evri to expand within the European and global e-commerce markets.
Evri has also acquired Coll-8, one of Ireland’s customs clearance and logistics specialists, which will enhance cross border capability.
Martijn comments: “Furthermore, a planned £50m (US$67.7m) investment announced in June will see us expand our network of ParcelShops and Lockers.”
The expansion of ParcelShops and Lockers will see greater efficiency within parcel delivery – couriers will be able to deliver multiple parcels at once, giving them more time for more deliveries.
This also cuts down on greenhouse gas emissions, reducing the carbon footprint of each parcel.
With consistent expansion, new partnerships and an ever-growing popularity, Evri is confident it will hit all-new records this coming year.
