Research: DHL identifies new business and technology trends
Empowered by big data predictive algorithms, logistics providers can significantly boost process efficiency and service quality by speeding up delivery time and enhancing customer intimacy, as well as optimizing capacity and network utilization.
De-stressing the supply chain
Complex supply chains and vulnerable customer demands require the right mix of transportation modes and services. Tactical ‘slow-downs’ of the entire supply chain or parts of it on a day-by-day basis contribute to optimally balancing the supply chain as well as reducing costs in storage and warehousing.
The next generation of retail concepts such as cross, multi and omni-channel commerce requires logistics networks tailored to the needs of each single channel. This includes cost efficient, high-quality services achieved through the intelligent use of standard logistics networks and assets.
Localisation and location intelligence
These types of intelligence offer critical insight to enterprises, enabling better operational and strategic decision making. They also support automatic process improvement and applications automation.
Crypto-currencies and crypto-payment
Started by an underground community in the 1990s, crypto-currencies and crypto-payment have evolved to become a significant trend with strong potential as a serious alternative to the established financial infrastructures of governments, banks, and credit card companies.
Beyond the hype, wearable devices (together with responsive environments and contextual apps) will in the long run significantly change the way we work and manage our lives. Therefore, enterprises need to develop strategies for adoption of wearable devices at an early stage.
For the full report, visit http://www.dhl.com/en/about_us/logistics_insights/dhl_trend_research/trendradar.html
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.