Keuhne + Nagel expands operations in Cambodia
With the opening of a new Container Freight Station in Cambodia, Kuehne + Nagel has extended its network in the South Asia-Pacific region. As the second largest facility in the capital city Phnom Penh’s special economic zone it offers a RF scanning ability, a service only two facilities in Cambodia can currently provide.
Gino Marzola, Managing Director of Kuehne + Nagel for Thailand, Cambodia and Myanmar, said: “Kuehne + Nagel started operations in Cambodia in 1999 and the new premises underline our commitment to expand our logistics infrastructure in this strategic market.
“We can now support our existing and future customers even better to optimise their supply chains.”
Over the last couple of years, the Cambodian economy has seen various international companies moving their manufacturing to the country, especially in the garment industry. Alongside the economic development the demand for high quality infrastructure is steadily increasing and therefore Kuehne + Nagel decided to extend its operations in the Kingdom of Cambodia with a new Container Freight Station.
The state-of-the-art facility is strategically located on National Road 4 with close proximity to most major manufacturers, the Phnom Penh international airport as well as the port. It offers a space of 3,000 square meters with four loading and receiving bays, a drive-in pallet rack system and CCTV Cameras. The offered key services include inventory management, order processing, bar coding, vendor and carrier management combined with value added services such as cross border and inland trucking.
With approximately 63,000 employees at more than 1000 locations in over 100 countries, the Kuehne + Nagel Group is one of the few international logistics providers in Cambodia.
Further information can be found at www.kuehne-nagel.com
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.