What's Behind Evri's Record Growth in 2024?
Evri has reported its best-ever financial year, setting records in parcel volumes and revenue while making significant strides in supply chain efficiency, last-mile delivery and sustainability.
As the UK’s largest dedicated parcel delivery service, Evri continues to innovate through strategic investments, partnerships and a customer-centric approach to logistics.
In the 53 weeks to 29 February 2024, Evri delivered more than 730 million parcels – a 14.9% increase – reaching approximately 85% of UK households.
Meanwhile, revenue rose by 15.2% to £1.7bn (US$2.1bn), while profit before tax more than doubled, climbing from £51m (US$464m) to £119m (US$150m).
This growth stems from a £32m (US$40m) investment in 2023-24, aimed at bolstering last-mile delivery networks and enhancing supply chain resilience.
Evri also expanded its courier workforce by 6,500, achieving a 99% on-time delivery rate for standard parcels.
The company's customer service transformation also played a key role. Its “Answer for Everyone” initiative included a chatbot and call-back feature, enabling responses within 24 hours and improving customer satisfaction.
CEO Martijn de Lange attributes this success to Evri’s adaptability and focus on operational excellence: “For 50 years, we have been delivering parcels and we have never been as relevant, powering the e-commerce ambitions of record numbers of clients, marketplaces, SMEs and consumers."
The rise of online marketplaces, pre-loved fashion and value-driven shopping aligns perfectly with Evri’s flexible supply chain model and growing logistics infrastructure.
Ambitious expansion plans in logistics
Evri aims to deliver one billion parcels annually within the next five years, supported by £57m (US$72m) in planned investment for 2024-25. These funds will enhance the company’s logistics network, including expansions to its Barnsley Super Hub, which will increase capacity and streamline sorting operations.
Last-mile delivery remains central to Evri’s strategy, with technology and data analytics improving route optimisation and tracking. These innovations aim to enhance delivery efficiency while meeting rising customer expectations for speed and reliability.
Strategic partnerships are also driving growth. In 2023, a historic deal with the Post Office allowed customers to send, collect and return parcels at more than 2,550 branches, marking the first time the Post Office had offered non-Royal Mail services.
Collaboration with Amazon as a Seller Fulfilled Prime carrier and a partnership with Tesco Clubcard, enabling customers to earn points for parcel services, highlights Evri’s focus on integrating logistics with customer convenience.
These initiatives position Evri as a leader in meeting diverse consumer and business needs in the supply chain ecosystem.
Sustainability in parcel delivery
Evri is also on track to become a leader in sustainability, targeting net-zero emissions by 2035.
The company has committed £19m (US$24m) to sustainability initiatives, including growing its fleet of e-cargo bikes to 3,000, making it the largest of its kind in the UK.
All of Evri’s operations now run on 100% renewable energy, with continued investments planned in green infrastructure. These efforts align with evolving customer preferences for eco-friendly delivery options and support Evri’s goal of building the most sustainable supply chain in the industry.
Apollo Funds’ acquisition of Evri in August 2024 has further strengthened the company’s platform for growth.
"Evri has an innovative model, great technology and purpose-built infrastructure... we are pleased to see this come through in their results," adds Alex van Hoek, Partner at Apollo.
Sustained growth into 2024-25
Evri's momentum has carried into the first half of the current financial year. Revenue for the 26 weeks to 31 August 2024 rose by 10.6% to £865m (US$1.09bn), driven by broad-based parcel volume growth across retail clients, SMEs and international markets.
Last-mile delivery innovations have supported this growth, enabling faster, more efficient fulfilment as consumer habits continue shifting towards e-commerce.
The British Retail Consortium-KPMG retail monitor reports year-on-year growth in non-food online sales, driven by categories like clothing and health and beauty.
Evri’s future growth relies on the seamless integration of logistics and supply chain strategies, expanding international operations and strengthening its SME proposition are top priorities.
As e-commerce demand continues to rise, the organisation’s investments in technology, operational planning and customer experience position it as a leader in the logistics space.
Evri’s dynamic supply chain approach and focus on last-mile delivery ensure success in a competitive market, setting the stage for continued innovation and expansion.
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