Yodel at an all-time high for customer satisfaction following successful Christmas preparations
Yodel invested about £30 million in 2015 to prepare itself for the Christmas shopping peak, as well as the relatively new phenomena of Black Friday and Cyber Monday. The UK-based parcel delivery company also announced early in last year that it would be capping collections from retailers in line with pre-agreed volumes.
During Cyber Week, Yodel delivered 5,098,559 parcels, compared to 5,048,305 in the same period for 2014, representing an increase of only 1 percent. Understandably this has led some to question the validity of its investment.
2014 will always be known as the year that Yodel overstretched itself over Christmas, but this year the festive period ran smoothly for the company. Having delivered 22 million parcels in the five weeks running up to Christmas, Yodel’s customer satisfaction levels reached a record high, with 83 percent of online shoppers surveyed reporting a positive delivery experience. Yodel has now received over 2 million customer satisfaction reviews.
Dick Stead, Yodel’s executive chairman said: “Our customer satisfaction levels have continued to improve in line with service performance and it’s particularly pleasing to see them hit record highs at our busiest time of year.”
Yodel’s changes centred around partnering with retailers’ marketing departments to ensure that the supply chain was included in promotional planning, agreeing daily parcel volumes with retailers in advance and placing limits on next day delivery capacity. The company also encouraged clients to spread the delivery of orders taken during flash sales.
Uber Freight to Acquire Transplace in $2.2bn Deal
Uber Freight is to acquire logistics technology and solutions provider Transplace in a deal worth $2.25bn.
The company will pay up to $750m in common stock and the remainder in cash to TPG Capital, Transplace’s private equity owner, pending regulatory approval and closing conditions.
“This is a significant step forward, not just for Uber Freight but for the entire logistics ecosystem,” said Lior Ron, Head of Uber Freight, and former founder of the Uber-owned trucking start-up Otto.
Uber’s Big Play for Supply Chain
Transplace is one of the world's largest managed transportation and logistics networks, with 62,000 unique users on its platform and $11bn in freight under management. It offers truck brokerage and other capacity solutions, end-to-end visibility on cross border shipments, and a suite of digital solutions and consultancy services.
The purchase is the latest move by parent company Uber, which launched as a San Francisco cab-hailing app in 2011, to diversify its offering and create new revenue streams in all transport segments.
Transplace said the takeover comes amid a period of “accelerated transformation in logistics”, where globalisation, shipping and transport disruption, and widespread volatility are colliding.
Uber Freight plans to integrate the Transplace network into its own platform, which connects shippers and carriers in a dashboard that mirroring the intuitive experience found in its consumer vehicle booking and food ordering services.
“This is an opportunity to bring together complementary best-in-class technology solutions and operational excellence from two premier companies to create an industry-first shipper-to-carrier platform that will transform shippers’ entire supply chains, delivering operational resilience and reducing costs at a time when it matters most,” said Ron.
Frank McGuigan, CEO of Transplace, said the resulting merger will offer enhanced efficiency and transparency for shippers, and benefits of scale for carriers. “All in all, we expect to significantly reduce shipper and carrier empty miles to the benefit of highway and road infrastructures and the environment,” he added.
History of Uber Freight
Uber Freight was established in 2017 and separated into its own business unit the following year. In 2019 the company had expanded across the entire continental US, established a headquarters in Chicago. Later that year it launched its first international division in Europe, initially from a regional foothold in the Nertherlands, and later moving into Germany.
The logistics spinoff attracted a $500m investment from New York-based Greenbriar Equity Group in October 2020, and launched a new shipping platform for companies of all sizes in May, partly in response to a driver shortage in Canada.