Yodel at an all-time high for customer satisfaction following successful Christmas preparations
Yodel invested about £30 million in 2015 to prepare itself for the Christmas shopping peak, as well as the relatively new phenomena of Black Friday and Cyber Monday. The UK-based parcel delivery company also announced early in last year that it would be capping collections from retailers in line with pre-agreed volumes.
During Cyber Week, Yodel delivered 5,098,559 parcels, compared to 5,048,305 in the same period for 2014, representing an increase of only 1 percent. Understandably this has led some to question the validity of its investment.
2014 will always be known as the year that Yodel overstretched itself over Christmas, but this year the festive period ran smoothly for the company. Having delivered 22 million parcels in the five weeks running up to Christmas, Yodel’s customer satisfaction levels reached a record high, with 83 percent of online shoppers surveyed reporting a positive delivery experience. Yodel has now received over 2 million customer satisfaction reviews.
Dick Stead, Yodel’s executive chairman said: “Our customer satisfaction levels have continued to improve in line with service performance and it’s particularly pleasing to see them hit record highs at our busiest time of year.”
Yodel’s changes centred around partnering with retailers’ marketing departments to ensure that the supply chain was included in promotional planning, agreeing daily parcel volumes with retailers in advance and placing limits on next day delivery capacity. The company also encouraged clients to spread the delivery of orders taken during flash sales.
Elon Musk's Boring Co. planning wider tunnels for freight
Elon Musk’s drilling outfit The Boring Company could be shifting its focus towards subterranean freight and logistics solutions, according to reports.
A Boring Co. pitch deck seen and shared by Bloomberg depicts plans to construct wider tunnels designed to accommodate shipping containers.
Founded by Tesla CEO Musk in 2016, the company initially stated its mission was to offer safer, faster point-to-point transport for people, particularly in cities plagued by traffic congestion. It also planned longer tunnels to ferry passengers between popular destinations across the US.
The Boring Co. completed its first commercial project earlier this year in April. The 1.7m tunnel system is designed to move professionals between convention centres in Las Vegas using Tesla EVs. It says the Las Vegas Convention Centre Loop can cut travel time between venues from 45 minutes to just two.
Boring Co.'s new freight tunnels
The Boring Co.'s new tunnel designs would allow freight to be transported on purpose built platforms, labelled as “battery-powered freight carriers”. The document shows that, though the containers could technically fit within its current 12-foot tunnels, wider tunnels would be more efficient. Designs for a new tunnel, 21 feet in diameter, show that they can comfortably accommodate two containers side-by-side, with a one-foot gap between them.
The Boring Co.’s new drilling machine, dubbed Prufrock, can tunnel at a rate of one mile per week, which is six times faster than its previous machine, and is designed to ‘porpoise’ - mimicking the marine animal by ‘diving’ below ground and reemerging once the tunnel is complete.
Tesla’s supply chain woes
Tesla is facing its own supply chain and logistic issues. The EV manufacturer has raised the price of its vehicles, with CEO Musk confirming the incremental hike was a result of “major supply chain pressure”. Musk replied to a disgruntled Twitter user, confused as to why prices were rising while features were being removed from the cars, saying the “raw materials especially” were a big issue.
Car manufacturing continues to be one of the industries hit hardest by a global shortage in semiconductor chips. While China’s chip manufacturing levels hit an all-time high in May, and the US is proposing a 25% tax credit for chip manufacturers, demand still outstrips supply. Automakers including Volkswagen and Audi have again said they expect reduced vehicle output in the next quarter due to a lack of semiconductors, with more factory downtime likely.
Top Image credit: The Boring Company / @boringcompany