May 17, 2020

XPO Logistics announces expansion of last-mile network in US

XPO
Logistics
last
mile
James Henderson
2 min
XPO Logsitcs has beefed up its last mile network
Logistics and transportation outfit XPO Logistics has unveiled plans to nearly double its current last mile footprint to 85 service hubs by late 2018...

Logistics and transportation outfit XPO Logistics has unveiled plans to nearly double its current last mile footprint to 85 service hubs by late 2018.

The expansion, which is currently underway, will position XPO’s last mile footprint within approximately 90% of the U.S. population, further reducing transit times.

XPO is the largest last mile logistics provider for heavy goods in North America, overseeing nearly 13 million home and commercial deliveries, with the majority including installation and assembly of appliances, large electronics, furniture and other hard-to-handle items each year.

Troy Cooper, chief operating officer of XPO Logistics, said: "We’re continuing to make significant investments in our facilities, technology, staffing and training to deliver world-class solutions for our customers.

“As the leading national last mile network specialising in heavy goods, we’re uniquely positioned to provide a consistent consumer experience that protects retail brands. Now we’re making it even faster and more cost effective to transport goods direct to homes.” 

XPO expects to open its next eight hubs in Birmingham, Ala.; Buffalo, N.Y.; Jacksonville, Fla.; Long Island, N.Y.; Los Angeles, Calif.; Milwaukee, Wisc.; Tulsa, Okla.; and Washington, D.C.

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Skilled teams at each facility will perform inspections, repairs, pre-assemblies and other value-added services in preparation for delivery.

In related news, XPO Logistics Europe has appointed Malcolm Wilson as CEO. Richard Cawston has been promoted to the role of Managing Director–Supply Chain, Europe, the position previously held by Wilson.

Troy Cooper, XPO’s Global Chief Operating Officer, said: “Malcolm Wilson is uniquely qualified to lead XPO Logistics Europe. He’s a high-impact executive with a talent for getting results. Malcolm’s 23 years in the logistics industry include a decade at the helm of our multinational supply chain business in Europe.

“He has longstanding working relationships with our two divisional Managing Directors, Luis Gomez and Richard Cawston, making this a seamless transition for our transport and supply chain customers.”

Cooper had served as the company’s European Chief Executive since 2015, in addition to his position as Global Chief Operating Officer.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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