May 17, 2020

Where Did Cardinal Get the Drugs?

Cardinal Health
drug scandal
Supply Chain
Freddie Pierce
2 min
The one on the left is America
The DEA is putting the full court press on Cardinal Health in the wake of the revelation that oxycodone was being improperly distributed at pharmacy lo...

The DEA is putting the full court press on Cardinal Health in the wake of the revelation that oxycodone was being improperly distributed at pharmacy locations in Florida.  Dramatically enough, last week federal agents raided and seized a large supply of the drug.  Further investigation revealed that the powerful sedative had been made available for cash, in large supply.  It was their number one seller.

Cardinal Health is being charged with endangering the public by knowingly resupplying the problem pharmacies, even when they exceeded usual rates of consumption by a wide margin.  It’s part of a larger pattern of oxycodone abuse by those not properly vetted for the drug.

As a result, in addition to the health risks run by illegal users, patients with a critical need for the drug have had to do without – further endangering the community serviced by Cardinal’s products.


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In the wake of these revelations, essential questions have to be asked about every aspect of this Fortune 500 Company’s supply chain.  Why was proper oversight for shipment not applied?  Is the border between manufacture and supply too porous?  Can the doctors who wrongfully prescribed the drug be taken to task and forced to reveal their connections to Cardinal’s influential lobby?

As harrowing and personal as the aftermath of this scandal has been for the community, fundamentally this is a failure of logistics.  It could and should have been prevented by responsible business practices, and we should see to it that they’re instituted in the future – especially among industry leaders with over a hundred billion in revenues.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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