May 17, 2020

The WACO System grows African membership

the waco system
Zereyad Group Transit
Freddie Pierce
2 min
WACO meeting
Independent global freight management and logistics organisation, The WACO System, has boosted its membership by two as part of its expansion into emer...

Independent global freight management and logistics organisation, The WACO System, has boosted its membership by two as part of its expansion into emerging markets.

Zereyad Group Transit and Forwarding Plc in Ethiopia, and Speedlink Cargo in Zimbabwe, were welcomed as members at the global freight network’s recent EGM in Hanoi, Vietnam.

“We are focused on growing our network of independent freight management companies, and Africa is a key market for us,” said Richard Charles, Executive Director, The WACO System. “We are delighted to welcome two members with such strong local connections and knowledge of this exciting region.”

Zereyad Group Transit and Forwarding Plc is a family-run business with expertise in air and sea freight, warehousing, and inland transportation, with offices in Addis Ababa and Nazreth, Ethiopia.

Speedlink Cargo is a total solution logistics provider headquartered in Harare, Zimbabwe, with a network of global offices and agents.

Charles said The WACO System, which this year celebrates its 40th anniversary, was also developing membership in central and south America and in Asia Pacific.

“Our members’ personal touch sets them apart in an industry which has seen so much consolidation,” said Charles.

Ninety three delegates from 63 countries participated in The WACO System’s EGM in Hanoi, Vietnam at the end of October.

The network holds two meetings a year, providing members with an opportunity to network and drive business through one-to-one meetings.

The WACO System now boasts 90 members in more than 90 countries, handling more than 1.85 million shipments a year.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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