May 17, 2020

UPS opens healthcare and life sciences centre at Amsterdam Airport Schiphol

UPS
Healthcare Supply Chain
Amsterdam Schiphol
Admin
2 min
The service combines UPS shipping with insurance for high-value goods in an all-in-one, simple solution
Follow @SamJermy and @SupplyChainD on Twitter.UPS has announced the expansion of its temperature-controlled supply chain capabilities in Europe with the...

Follow @SamJermy and @SupplyChainD on Twitter.

 

UPS has announced the expansion of its temperature-controlled supply chain capabilities in Europe with the opening of a healthcare-dedicated air freight forwarding facility at Amsterdam Airport Schiphol, Netherlands.

The opening demonstrates UPS's continued investment for growth in specialised market segments, in this case, for logistics needs of healthcare and life-sciences companies in the region.

The new 600-square-metre, GDP-compliant facility is designed to meet the highest standards in pharmaceutical freight forwarding, featuring 15 degrees Celsius to 25 degrees Celsius and 2 degrees Celsius to 8 degrees Celsiuus temperature zones as well as 24/7 monitoring and alarm systems to protect the integrity of temperature-sensitive healthcare shipments. UPS operators follow in-depth training programs and adhere to healthcare-specific protocols to ensure that inbound and outbound products are handled safely and securely during transit.

John Menna, UPS Vice President of Global Strategy, Healthcare Logistics, said: "With the rise of biologics and temperature-sensitive products as well as changing regulations governing the transportation of pharmaceuticals across different geographies, companies need increased control and protection of their products during transit.

“The new life-sciences centre at Amsterdam Airport Schiphol allows us to process shipments under strict temperature conditions according to expectations set out in the EU GDP guidelines."

Utilising its own healthcare-dedicated, GDP-compliant facility at Amsterdam Airport Schiphol allows UPS to provide more control of the cross-docking and interim storage of healthcare shipments; helping customers mitigate risks and comply with high quality standards. At the facility, UPS also provides for the assembly of insulated pallet packing options and the maintenance of actively-controlled container solutions. UPS staff on-site are trained to ensure appropriate handling and adherence to operating instructions of packaging suppliers.

The announcement comes six months after UPS announced its agreement to acquire pharmaceutical logistics company Poltraf. The acquisition further strengthens UPS's healthcare capability in Europe, enabling compliant logistics services to customers in healthcare markets of Central and Eastern Europe. The acquisition adds three facilities with advanced warehousing management systems, full quality assurance services, and an experienced workforce to UPS's existing European healthcare network.

UPS delivers value to healthcare and life sciences companies through a broad portfolio of specialised freight and small package services. UPS's healthcare network also offers around-the-clock monitoring and security, kitting and labelling as well as order management and accounts receivable. Services across all locations are accessible via one global IT order management platform. UPS helps healthcare companies meet stringent and often complex regulatory requirements, provides flexibility for a changing business environment, and reliably serves an increasingly global customer base.

For more information on UPS's healthcare logistics capabilities, visit: www.ups.com/healthcarelogistics

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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