May 17, 2020

Transnet rail operations 'dismal', according to CEO

Supply Chain
Supply Chain Problems
Freight rail
Freight R
Freddie Pierce
2 min
CEO Brian Molefe rips rail division after South African freight rail operator Transnet falls short of targets
South African freight rail and ports leader Transnet set some lofty goals for efficiency not too long ago, but after missing 14 of its 19 targets durin...

South African freight rail and ports leader Transnet set some lofty goals for efficiency not too long ago, but after missing 14 of its 19 targets during the 2010/2011 fiscal year, it’s back to the drawing board.

Rail operations performed at ghastly figures, which Transnet CEO Brian Molefe described as “dismal.” The rail division saw an increase of over 90 percent in delayed departures, with average delays of 434 minutes, up from 265 minutes from the previous year.

Molefe deflected too much criticism of the rail division, instead talking more about some of the bright spots in Transnet’s South African logistics business.

“Transnet has seen meaningful improvements in the port and pipeline operations, including volume growth and productivity improvements which contributed to improved profitability,” Molefe said. “However, rail operations underperformed, particularly relating to volume growth, safety and operational efficiency.”


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State-owned Transnet relies on its freight rail operations for roughly 50 percent of its total revenue, and the missed efficiency targets could put the future of the company in doubt.

Transnet underwent changes in 2008 following the global recession, moving away from a scheduled system after customer demand fell and became unreliable. Because of the recent transgressions, Transnet may have no choice but to move back to a scheduled system.

Transnet Freight Rail CEO Siyabonga Gama said the company could be moving as much as 60 percent of its rail operations back to a schedule.

“There is currently a lot more certainty in the supply of product as the economy is recovering, which is why we can reintroduce this more rigid, but reliable way of doing things,” Gama said.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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