May 17, 2020

State of the nation: Supply chain organisations need to improve their mobile technologies, report finds

State of the Mobile Experience Report
global supply chain
mobile technologies
supply chain logistics
Dale Benton
2 min
State of the nation: Supply chain organisations need to improve their mobile technologies, report finds
A report on customers mobile experience with large companies has revealed that only 21 percent of supply chain companies ranked their companys mobile pr...

A report on customer’s mobile experience with large companies has revealed that only 21 percent of supply chain companies ranked their company’s mobile presence at 90 percent or above.

The State of the Mobile Experience Report, a report which surveyed nearly 300 key influences and decision makers across retail, finance and supply chain industries shows that “many companies understand the advantages of a strong mobile user experience and are making the necessary investments in digital technologies.”

Commissioned through Pointsource, the report also shows that the majority “still report dissatisfaction with their current mobile experience.”

According to the report, 54 percent of supply chain respondents struggle with managing inventory, 52 percent with quality assurance, 48 percent with generally inefficient processes and 33 percent with outdated information.

“Supply chain companies wither with a mobile a presence or looking to develop one must ensure their strategy addresses these concerns, and that their mobile user experiences make handling operational tasks like these easier,” said the report.

As for the current mobile solutions for the supply chain industry, the survey found that while 81 percent of supply chain decision makers have a mobile website and 71 percent have a mobile app at their companies, one-in-four (24 percent) do not currently use their mobile app or site to handle everyday tasks and projects.

“Mobile technologies are a major financial investment to squander, but when inefficiency trumps usefulness, it is likely that supply chain companies are turning away from their current solutions. With just 1 in 10 of those supply chain respondents whose companies have an existing mobile presence ranking it as excellent, this could very well be the case,”

The report adivses on how best supply chain organisations can utilise their mobile technologies moving forward, stating that a “one size fits all solution will not do”.

Companies have been advised to “invest in a personalised solution” for unique operations and “create a mobile presence that works onsite and on the go” to cater to travelling and offline capabilities.

Supply Chain Digital's July issue is now live. 

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Jun 8, 2021

DHL Claim Multi-Sector Collaboration Key to Fighting COVID

3 min
Global logistics leader DHL’s new white paper highlights what supply chain professionals have learned one year into the pandemic

Since January, global logistics leader DHL has distributed more than 200 million doses of the COVID vaccine to 120+ countries around the globe. While the US and UK recently rolled out immunisation plans to most citizens, countries with less developed infrastructure still desperately need more doses. In the United Arab Emirates (UAE), which currently has one of the highest per-capita immunisation rates, the government set up storage facilities to cover domestic and international demand. But storage, as we’ve learned, is little help if you can’t transport the goods.


This is where logistics leaders such as DHL make their impact. The company built over 50 new partnerships, bilateral and multilateral, to collaborate with pharmaceutical and private sector firms. With more than 350 DHL centres pressed into service, the group operated 9,000+ flights to ship the vaccine where it needed to go. 


Public-Private Partnerships

With new pandemic knowledge, DHL just released its “Revisiting Pandemic Resilience” white paper, which examined the role of logistics and supply chain companies in handling COVID-19. As Thomas Ellman, Head of Clinical Trials Logistics at DHL, said: “The past one year has highlighted the importance of logistics and supply chain management to manage the pandemic, ensure business continuity and protect public health. It has also shown us that together we are stronger”. 


Multisector partnerships, DHL said, enabled rapid, effective vaccine distribution. While international scientists developed a vaccine in record time—five times faster than any other vaccine in history—manufacturers ramped up production and logistics teams rolled out distribution three times faster than expected. When commercial routes faced backups, logistics operators worked with military officers to transport vaccines via helicopters and boats. 


In the UAE, the public-private HOPE Consortium distributed billions of COVID-19 doses to its civilians as well as other countries in need by partnering with commercial organisations such as DHL. For the first time, apropo for an unprecedented pandemic, logistics companies made strong connections with public health and government.


“While the race against the virus continues, leveraging the power of such collaborations and data analytics will be key”, said Katja Busch, Chief Commercial Officer DHL and Head of DHL Customer Solutions & Innovation. “We need to remain prepared for high patient and vaccine volumes, maintain logistics infrastructure and capacity, while planning for seasonal fluctuations by providing a stable and well-equipped platform for the years to come”. 


How Do We Sustain Immunisation? 

By the end of 2021, experts estimate that we need approximately 10 billion doses of vaccines—many of which will be shipped to areas of the world, such as India, South Africa, and Brazil, that lack significant infrastructure. This is perhaps the greatest divide between countries that have rolled out successful immunisation programmes and those that have not. As Busch noted, “the UAE’s significant investments in creating robust air, sea, and land infrastructure facilitated logistics and vaccine distribution, helping us keep supply chains resilient”. 


Neither is the novel coronavirus a one-time affair. If predictions hold, COVID will be similar to seasonal colds or the flu: here to stay. When fall comes around each year, governments will need to vaccinate the world as quickly as possible to ensure long-term immunisation against the virus. This time, logistics companies must be better prepared. 

Yet global immunisation, year after year, is no small order. To keep reinfection rates low and slow the spread of COVID, governments will likely need 7-9 billion annual doses of the vaccine to meet that mark. And if DHL’s white paper is any judge of success, multi-sector supply chain partnerships will set the gold standard.

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