May 17, 2020

Qatar Airways Cargo transports 67 horses for Al Shaqab equestrian event

Qatar Airways
Middle East logistics
European logistics
AI
Admin
3 min
Qatar Airways Cargo has transported a total of 2,210 horses around the world since January 2012
Follow @SamJermy and @SupplyChainD on Twitter.A total of 67 world-class showjumping horses were transported on Qatar Airways Cargo freighters from Li&eg...

Follow @SamJermy and @SupplyChainD on Twitter.

 

A total of 67 world-class showjumping horses were transported on Qatar Airways Cargo freighters from Liège in Belgium to Doha, Qatar, for the final round of the 2014 Longines Global Champions Tour season.

The final Grand Prix of this year's series took place at AL SHAQAB, one of the most spectacular equestrian venues in the world, providing a fabulous international stage for the crowning of the overall Longines Global Champions Tour Champion.

The horses along with approximately 20 tonnes of cargo and equestrian equipment per freighter were transported via two Boeing 777F charter operations, with an accompanying eleven grooms per freighter, to ensure care, and safe and secure carriage from Liège to Doha and back for the horses.

Ulrich Ogiermann, Chief Officer Cargo for Qatar Airways, said: “We take great pride in our handling capabilities and ensure all appropriate care is taken, providing pets and other transported animals with a five-star service on the ground and in the air. Our focus remains on providing the special attention required, during all phases of transportation, to ensure a smooth comfortable and restful journey for the animals.

“All Qatar Airways Cargo staff attend a number of training courses in animal handling, and our personalised service, high quality of operation, and excellent record of on-time delivery makes us a prime carrier for the transportation of live animals.”

Qatar Airways Cargo transports all kinds of animals in accordance with International Air Transport Association (IATA) Live Animal Regulations. Unlike pets such as cats and dogs, horses cannot be transported in the lower deck of regular passenger planes and must be flown on dedicated freighters.

Prior to the flight, the horses are loaded into “air stables” or “horse stalls” which are special containers that can fit up to three horses side by side so that they are safe and secure while on the aircraft. A typical air stable is 294 centimetres wide and 232 centimetres high.

Jan Tops, President of the Longines Global Champions Tour, said: "The horses had a first-class flight experience and I want to thank Qatar Airways Cargo for its close co-operation on this important matter. The welfare and safety of the horses is our top priority."

From January 2012 through to October 2014, Qatar Airways Cargo has transported 2,210 horses all around the world. In July 2014, Qatar Airways Cargo flew 53 showjumping horses from Calgary, Canada, to Liège in Belgium where they trained to participate in the World Equestrian Games (WEG) that were held in Normandy in August, while in March this year, 79 horses were transported from Liège to Doha and back, via two freighters for the CHI AL SHAQAB event.

By utilising the fleet of Boeing 777F and Airbus A330F aircraft, Qatar Airways Cargo offers customers worldwide an increasing portfolio of part and full-charter services. By doing this, Qatar Airways has operated charters carrying cargo ranging from horses to outsized items for the oil and gas industry.

Qatar Airways Cargo completed the transition from a manually handled cargo environment to a fully automated cargo terminal at Hamad International Airport earlier this year. The brand new terminal contains a 4,200 square metre live animal facility with dedicated stalls for horses, kennels for pets and separate holding areas for various live animals.

The facility is equipped with veterinary laboratory, washing bays, feeding area, hydraulic work stations, sick bays, quarantine area and exercise area. Expert animal health care services are provided on request, 24 hours a day, seven-days-a-week.

Qatar Airways Cargo serves more than 40 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to 145 key business and leisure destinations globally on 141 aircraft. For more information, please visit: http://www.qatarairways.com/global/en/press-release.page?pr_id=pressrelease_cargo-show-horses-181114

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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