May 17, 2020

Qatar Airways & Royal Jordanian enhance ties with new code-share agreement

Qatar Airways
Middle East logistics
Admin
3 min
Through the new agreement, Qatar Airways’ passengers travelling between Doha and Amman in Jordan, on both Royal Jordanian and Qatar Airways, will benefit from the same airline code
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Qatar Airways has further enhanced its ties withoneworld partner Royal Jordanian, through the launch o...

Follow @SamJermy and @SupplyChainD on Twitter.

 

Qatar Airways has further enhanced its ties with oneworld partner Royal Jordanian, through the launch of a new code-share agreement, which is set to further expand travel opportunities for both airlines’ customers. 

Through the new agreement, Qatar Airways’ passengers travelling between Doha and Amman in Jordan, on both Royal Jordanian and Qatar Airways, will benefit from the same airline code and a streamlined level of service from these oneworld partners.

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Members of the airlines’ frequent flyer programmes will also be able to collect points on each other’s flights, with this initial route paving the way for additional code share expansions in the near future between the airlines across destinations in the United States and Asia.

Qatar Airways Group Chief Executive, Akbar Al Baker, said: “Becoming a member of oneworld has enabled Qatar Airways to strengthen its competitive offering, while expanding travel options to passengers around the world within this leading global alliance network. The launch of this new code share agreement with our fellow oneworld member airline, Royal Jordanian, demonstrates this and will allow passengers to benefit from seamless journeys around the globe.”

Royal Jordanian President/CEO Captain Haitham Misto said: “Royal Jordanian and Qatar Airways enjoy a strong relationship, and they are both keen on providing superb on-board and on-ground services. This agreement will further enhance the cooperation between our two companies, thus offering our passengers more travel options and frequencies to cities around the world.”

Qatar Airways has seen rapid growth in just 18 years of operations, and is currently flying a modern fleet of 162 aircraft to more than 150 key business and leisure destinations across Europe, the Middle East, Africa, Asia Pacific and the Americas.

Royal Jordanian, the national carrier of Jordan, celebrated its 50th anniversary in 2013. Eight years ago it became a public shareholding company, with a vision to connect Jordan and the Levant with the world. In 2007, Royal Jordanian was the first Arab carrier to join any of the three global airline alliances.

Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 18th year of operations, Qatar Airways has a modern fleet of 162 aircraft flying to 150 key business and leisure destinations across six continents. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax Awards. This is the third time the airline won the accolade of Airline of the Year.

Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.

For more information, visit www.qatarairways.com  

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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